Clerical

Donna Smith

773-***-****

SUMMARY

Dedicated Administrative Professional with broad experience in benefits administration. Expertise in Word Processing, Administration, and Customer Service Support. In-depth skill in producing and handling of business correspondence and documents. Excellent written and oral communication. Strong team player, willing to assist colleagues. Also able to contribute independently. Talented at multi-tasking while focusing on details to enhance productivity. Received various performance awards. Maintained flexibility during previous company restructures.

COMPUTER SKILLS

Windows XP, MS Word, MS Excel, MS Outlook, Internet

PROFESSIONAL EXPERIENCE

LASALLE NETWORK (Temporary Agency, Chicago, IL)

Administrative Support (11/007 through end of 01/2008 - Present – On/Off Assignments)

 Provided email customer support for sports agency in Niles, IL (Dreams Retail – FansEdge)

during the Christmas season.

 Sent appropriate template letters to customers regarding instructions for return/exchange of sports

merchandise, processed data entry and inspection of sports products for returns and exchanges.

GENERAL BOARD OF PENSION AND HEALTH BENEFITS, Evanston, IL (10/1986 – 6/2006)

Administrative Support (09/1999-6/2006)

 Provided a full range of administrative services from handling incoming mail to preparing outbound

checks, documents and correspondence.

 Collected and logged mail into tracking system; sorted and distributed mail to Benefits Determination department. Timeliness facilitated coworker productivity (data entry) decreasing turnaround time.

 Recorded death dates for ministers, lay employees and beneficiaries in the PARK system.

 Managed daily checks for the Benefits Determination team. Ensured that payments were mailed to customers with appropriate documentation letters.

 Created original correspondence, when needed.

 Assembled outputs from the Omni Payment System to facilitate customer payments. Prevented incorrect outgoing information to customers by investigating work and addressing errors with team.

 Researched Experian address system for customers upon request from team leaders, members, and manager. Self-taught on how to electronically send Experian addresses to manager and team.

 Prepared team minutes for monthly team meetings.

 Processed insurance, tax withholding and direct deposits in Benefit Payments System for customers.

Benefit Account Representative (09/1992 – 09/1999)

 Worked with the Cumulative Pension and Benefit Fund - Lay Pension Program.

 Responded to calls and letters providing accurate information and assistance on an immediate response basis regarding enrollments, billing, investments, death/survivor benefits, terminations, retirements, Plan Documents. Also followed up by phone or letters as needed.

 Processed death, retirement, termination, survivor and school benefits. Processed lump sum/partial distributions, IRA and 403(b) rollover/transfers. Prepared monthly benefits checks.

 Prepared correspondence pertaining to enrollments, billing, distributions, terminations, retirements, survivor benefits, direct deposits, statement of accounts, pension projections, and benefit applications.

 Used microcomputer for data base entry and changes to Plan Sponsor/customer contribution rates, salaries, personal contributions of customers in the Plan, investment elections, direct deposits, service records, financial accounts and updated changes from Plan Sponsors.

 Analyzed customer's account for arrearages.

 Expedited on-line pension projections for customer retirement planning. Acquired expertise in manual pension projections. Worked with actuarial formulas and age factors for Applications for Benefits.

 Actively participated in team meetings, sharing ideas for productivity improvement.

Donna Smith page 2

GENERAL BOARD OF PENSION AND HEALTH BENEFITS, Evanston, IL

Administrative Support (10/1986 – 09/1992)

EDUCATION

Executive Secretarial Science Certificate, Triton College, River Grove, IL, 1983

Malcolm X College and Wright College – Computer Classes, 1986

Oakton Community College, Classes in Computers, English, Writing, Skokie, IL, 1991

IC3 Microsoft Class (Word, Excel PowerPoint, Internet), National Able, Chicago, 2006

TRAINING

Attended many training classes including: Power Equity; Strategies for Holding Effective Meetings; Problem Solving; Business Writing; Fred Pryor Seminars; Valuing Diversity; Managing Personal Effectiveness

Received Certificate of Demonstration of The Core Values of the United Methodist Church (Integrity, Customer Satisfaction, Spirituality, Stewardship, Teamwork and Mutual Respect).

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