Customer Service Human Resources

Steven Paul Singleton

**** ** ******* **** **. Apt. 207 • Kansas City, MO 64151

816-***-**** • *****.****************@*******.***

QUALIFICATIONS SUMMARY

Customer service professional experienced working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Trustworthy, ethical and discreet committed to superior accuracy. Detail-oriented and resourceful in completing projects; able to multi-task effectively. Qualifications include:

• Microsoft Word • Microsoft Excel • Customer Service

• Multi Line Phone System • Basic Accounting • Office Equipment Operation

• Business Organization • Skip Trace • US Veteran

PROFESSIONAL DEVELOPMENT

Pinnacle Career Institute, Kansas City, MO

Major: Business Administration – Human Resources Emphasis

Graduation: Summer 2011

United States Navy, Kansas City, MO

Naval Reserves – Seaman

Assigned various clerical duties – 1996 - 1999

EXPERIENCE HIGHLIGHTS

Customer Service

• Use auto dialer effectively.

• Assist customers in a high call volume environment; up sell customers to meet goals.

• Develop and implement a daily work flow plan to ensure all tasks are accomplished.

Collections

• Able to communicate professionally and adapt in all interactions with clients and co-workers.

• Quickly calculate and set up repayment plans for customers in a timely and efficient manner.

• Meet monthly goals on a regular basis.

• Worked well in a close team environment.

• Handled customer complaints in an effective and reasonable manner.

EMPLOYMENT HISTORY

CUSTOMER SERVICE, Accent Marketing, 2006 - 2009, Kansas City, MO

COLLECTION AGENT, Encore RMI, 2006 - 2007, Olathe, KS

OFFICE SERVICE ASSOCIATE, Worldspan, 1998 - 2005, Kansas City, MO

COLLECTION AGENT, General Account Service, 1997-1998:2000-2001, Kansas City, M

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