Customer Service Sales

Stephanie Tardone

**** **** **, *******, ** *****

Email: ****************@*****.***

Cell 516-***-****

SUMMARY

• Intelligent and hardworking professional with an ambition to assist in growing company.

• Native Spanish speaker.

• Organized and able to coordinate and manage multiple tasks and responsibilities efficiently.

• Demonstrated ability to excel in a wide variety of roles, and ability to work well both individually and in a team.

• Ability to quickly adapt to new situations and technologies.

• Type 90+ WPM

TECHNICAL SKILLS

Microsoft Word, Powerpoint, Excel

EXPERIENCE

DRIVE MEDICAL DESIGN & MANUFACTURING

4/10-Present

Manager, Ecommerce Division

Drive Medical is one of the fastest growing major manufacturers and distributors of durable medical equipment in the home healthcare, medical/surgical and rehabilitation markets in the United States.

• Oversee a team of four and ensure that the team is working efficiently.

• Provide daily administrative support to the Vice President of Ecommerce including maintaining schedules, filing, faxing, phones etc.

• Client and Sales Representative consultation to identify program needs, develop long range plans and programs for over 500 Ecommerce clients.

• Develop policies, guidelines, standards and reporting systems including Minimum Advertising Guidelines.

• Liaise between clients, customers, sales representatives, marketing, as well as the purchasing and logistics departments.

• Monitor programs and services to ensure they meet stated goals.

• Develop/distribute monthly & quarterly metrics reports and conduct monthly web sale analysis including reviewing e-commerce client purchases and determining which items are best sellers, and which have dropped in sales.

• Provide customer service for all Drive Medical clients including Spanish translations to all international Latin American customers.

• Development and monthly updating of Ecommerce Exchange on www.drivemedical.com; a section created and dedicated to ecommerce customers by providing quarterly web sales analysis, daily inventory updates, image and product updates and program information.

• Represent Drive Medical at local and national trade shows.

• Create and populate client Data Feeds for easy upload of Drive Medical products to customer web sites such as BJ’s, Overstock, Comfort House and Redcats.

• Management of client’s websites by uploading daily inventories, tracking information and invoices.

• Responsible for creating new Customer Service procedures to allow for more efficient services, and training of 30+ Customer Service Representatives on the implementation of new procedures.

PORT WASHINGTON FLORIST

9/00- 3/10

Manager’s Assistant

• Personally responsible for accounting and billing for over 200 house accounts.

• Assist in wedding and party planning for all new clients, providing unique sample arrangements to satisfy every client’s needs.

• Administration of monthly promotions and marketing to clients and newspapers.

• Provide customer service to all walk in clients. Build and maintain personal relationships with customers to promote repeated sales and company growth.

• Training of all new hires in all employment areas such as flower arranging, customer service, phone handling, store maintenance.

WOMEN IN NEED, 2/07- 1/08

Administrative Volunteer

• Assisted in event planning and mailing.

• Reference calls to all potential volunteers.

• Provided assistance in the implementation of all client programs.

• Filed and created program information packets.

EDUCATION

Bachelors Degree in Urban Studies from the New School University Eugene Lang College for Liberal Arts May 2008

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