Juanita Vance
Resume:
JUANITA VANCE
Philadelphia, PA. 19132
**************@*******.***
OBJECTIVE: To obtain a Customer Service Representative position with opportunity for advancement.
QUALIFICATIONS
I currently have numerous years working as a Customer Service Representative. I possess the ability to answer various incoming customer calls with courtesy and accuracy. I have been formally trained in diffusing customer situations and aiding in walk in business. I also have been given the opportunity to train new customer service representatives. I am able to work in a fast pace office or call center.
EDUCATION
Some College, Lincoln University, Oxford, PA
EMPLOYMENT
09/06-03/08 Home Child Care Provider
Provide in home child care for infants and toddlers. Duties include changing, feeding, learning activities and field trips.
04/01-05/06 Customer Service Representative, The Signal
Process customer insurance claims for Nextel cellular phones via telephone. Answer and assist customers with phone inquiries. Contact customers regarding their insurance claims. Trained new representatives.
11/99-04/01 Appointment Setter, Copi Quik
Schedule and set appointments over the phone, for the demonstration of copiers, fax machines, printers for the sales group.
10/99-12/99 Customer Service Representative, Alpha Shirts
Place orders for merchandise advertised in catalogue via telephone. Trace shipments and deliveries. Enter and record all sales.
02/99-08/99 Office Assistant, Thomas Jefferson University Hospital
Answer telephones greet participants, take messages, organize files, photocopy correspondence, and confirm appointments. Process request for payments forms, travel expense forms, and billing. Fax documents.
04/99-07/99 Secretary, Eastern Pennsylvania Psychiatric Institute
Answer telephones, greet patients, take messages and photocopy correspondence. Process request for payment forms, purchase request forms, and billing. Fax documents to all departments and other facilities.
11/89-02/94 Lead Customer Service Representative, Wade Cablevision
Assist supervisors in the daily task of taking employee attendance, employee schedules, major office events, distribute work to representatives, discuss and explain programming contents and special campaigns to representatives and customers. Assist with walk in business. Trained new representatives on various incoming calls.
08/89-11/89 Customer Service Representative
Answer all customers in bound calls. Track outages, schedule and reschedule installations and service calls. Explain customer billing. Keep daily and weekly sales logs. Answer customer request by phone or mail. Discuss TV and radio campaigns
05/85-06/89 Customer Service Representative, QVC Network
Answer customer inbound calls about merchandise and shipments. Check customer accounts on request. Place orders for advertised and unadvertised products. Record all information.
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