Customer Service Technician

*** ***** ****. • Apt. ** • manchester, NH *****

Phone 603-***-****• E-mail ******************@****.***

William Torregrossa

OBJECTIVE

Highly motivated and creative problem solver seeking a position in telecommunications where my training and experience will generate high sales, as well as satisfied and loyal customers. Always eager to learn and complete any certifications necessary.

Work experiencE

2010-Present Intralot Concord, NH

Customer Service Technician

Installation, repair, and upkeep of lottery machines through out NH.

Experienced with installing 3G, 3G repeaters, DSL, VSAT, and Frame Relay

Repaired ITVM's, PC's, and touch screen LCD's

2009-2010 TEK Systems Portsmouth, NH

Technician

Commercial install of telecommunication systems.

Wall fishing,wiring, and punching down Cat5 and fiber optic cable.

Securing cables by installing hangers, wire molds, and wire trays.

2008-2009 Limfar Communications Candia, NH

Triple Technician

Residential install and repair for telephone, video, Internet, and networking.

Installing and repairing cable drops up to 350 feet from

telephone poll to home.

Troubleshooting issues using the divide and conquer procedure.

Teaching customer how to use specific products such as remotes, Internet, voicemail, phone services.

Awards and achievements.

1. “Top Performer of the Week” August and April 2009

2. “Top Performer of the Month” July 2009

2002-2008 Dish Network Wilmington, Ma

Lead Technician

Commercial/residential satellite installs and repairs for video/internet.

Certified Wild Blue Internet Satellite installer.

Supervising technicians to sustain high monthly completion and low trouble call rates.

Assume the role of Field Service Manager in their absence.

1. Utilized Excel to create completion grids.

2. Routing technicians with Oracle.

3. Opening and closing the office.

Awards and achievements.

1. Technician of the Month for September 2006.

2. “All-star” award nominee for the year of 2007.

Education

2001-2002 MTTI East Providence, RI

Certificate in Telecommunications

Ariel Construction, Computer and Internet, Cable, Telephony

References

References provided upon request.

Contact this candidate