IT Executive

PATRICIA RODGERS

**** ********** **. • West Chester, PA 19382

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IT VICE PRESIDENT / SENIOR EXECUTIVE

Extensive IT experience including broad-based management in Systems Design and Development, Implementation and Support. Strategically focused with demonstrated experience in planning, developing and implementing information technology solutions. Excel at building high performance teams, project management, and implementing best practice methodologies and continuous improvement programs. Proven areas of expertise include:

• Strategic and Business Planning • Project Management • eCommerce Applications

• Process Improvement & Best Practices • Life Cycle Development • Large Scale Deployments

• Budget Development & Management • Contract Negotiations • Change Management

• Organizational Development • Business Alignment • Innovative Solutions

PROFESSIONAL EXPERIENCE

QVC, INC. • WEST CHESTER, PA 1989–NOVEMBER, 2008

$7B global multi-channel retailer with approximately 17,000 employees.

Successive career progression in increasing roles of responsibility for applications development efforts.

VICE PRESIDENT OF APPLICATIONS DEVELOPMENT • 2001–2008

Reporting to the CIO, managed, directly and indirectly, 120 personnel (Directors, Managers, Systems Engineers, and Project Managers) accountable for the on-going maintenance, development and implementation of technology solutions supporting multiple business areas. Planned and executed IT application roadmap to effectively align with business strategies. Developed and managed $30M budget.

Effectively communicated and interacted with all levels of management within the organization, including direct interaction with multiple business unit executives. Qualified new business requirements, drafted RFP’s, evaluated proposals, managed vendor relationships and oversaw the design and implementation of both custom-developed and packaged software.

Notable Accomplishments:

• Transitioned development department from traditional COBOL mainframe to a Java based Service Oriented Architecture (SOA) to achieve integration, reuse, and faster deployment of technology solutions.

• Effectively maintained a consistent customer experience across all customer-facing channels – web, call center and IVR.

• Completed implementation of major application redesigns, including a customer returns system which streamlined operations for a savings of $6M per year, and a high-volume order flow solution which provided detailed order status checkpoints and improved controls for order processing.

• Implemented Agile development process to accelerate the delivery of business value and align delivered software with the desired business needs.

• Successfully collaborated with IT leadership from the Germany and UK business units to document a consolidated Business Process Model for the QVC business, which provided a standard foundation for strategic application roadmaps.

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DIRECTOR, MEMBER & CORPORATE SYSTEMS • 1998–2001

Directed the development of efficient and effective IT solutions to diverse and complex business problems in multiple business areas including: Order Entry, Customer Service, Finance, HR, Payroll and Desktop applications. Collaborated closely with the business operational areas to perform strategic planning of projects to streamline operations and increase revenue.

Notable Accomplishments:

• Led the IT effort for the successful start-up of QVC’s Germany business, ensuring that all infrastructure and applications were operational for go-live.

• Implemented a world-class Order Entry and Customer Service System across 4 US Call Centers which resulted in annual cost reductions of $4M and was the winner of the 2003 CIO Magazine 100 Award for innovation in software applications.

• Deployed a customized Workforce Management system to optimize scheduling and performance reporting for call center agents.

MANAGER, CORPORATE & FINANCE SYSTEMS • 1995

Managed the development, deployment and support of application systems for the following corporate departments: Finance, Human Resources, Legal, and Training. Financial applications include customer billing, general ledger, accounts payable, accounts receivable, and payroll. Implemented and provided support for corporate desktop applications such as e-mail and executive dashboard.

MANAGER, MICROCOMPUTER TECHNOLOGY • 1992-1995

Managed PC applications development projects, following the systems development lifecycle methodology. Developed and implemented corporate PC hardware and software computing standards. Evaluated emerging technologies to plan future corporate computing directions.

MANAGER, PC SUPPORT • 1989-1992

Managed the daily activities and staff of the PC Support department which was responsible for the support and training of over 700 Personal Computer users at 9 sites. Coordinated the purchase, installation, and repair of all PC related products.

Integrated LANs into the corporation using Ethernet and Token Ring topologies. Initiated a centralized PC Help Desk. Developed and maintained a corporate-wide PC Training Curriculum. Established and supported PC communications to the IBM 3090, Stratus and Teradata platforms.

EDUCATION

Villanova University • Masters of Business Administration

Cabrini College • BS, Mathematics

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