Customer Service Manager
Resume:
Joye Danielle Flowers
Fort Washington, Maryland 20744
Ph: 202-***-****
Email: Joye *******@***.***
U.S. Citizen
**/**** – Present, ADMINISTRATIVE ASSISTANT, Superior Service and Associates, Inc., Washington, DC, 40 hours per week. Supervisor: Liz Altamirano 202-***-****
ADMINISTRATIVE SUPPORT: Perform the full range of clerical duties, support tasks and duties to support a $1.7 M janitorial services company. Develop and recommend new administrative systems and process to ensure effective and timely accomplishment of administrative duties. Involved in all aspects of operations of the company.
OFFICE / STAFF SUPPORT: Receive and screen incoming telephone calls and personal inquires, providing referrals to the appropriate resource. Ascertain the identity of the caller and/or visitor and the nature of business; take and relay messages. Provide information of a routine nature, based upon knowledge of office activities and using material available in files. Place calls as directed to obtain specified information or material.
DATA PROCESSING: Responsible as the administrator within the company for the development and analyses of information requirements. Coordinate the development and implementation of information requirements. Keep abreast of new and existing information systems which effect the company.
FINANCIAL / BUDGET SUPPORT: Prepare recurring and special reports to aid in developing budget estimates and annual work plans, and allocating funds among program areas. Coordinate adjustments to approved budgets, making suggestions for alternative processes and procedures for accomplishing budgetary transactions. Input and approve procurement requests, verifying receipt of inventory. Serve as the expert on time and attendance processing.
COORDINATE LOGISTICS: Update the company supply sources catalogues. Maintains monthly telephone and emergency alert rosters; updates and distributes all rosters. manage and control project assignments and enter data in automated system to facilitate tracking and follow-up. Coordinate the delivery of supplies at various job sites and monitor to endure delivery is complete and accurate.
EFFECTIVE COMMUNICATION: Developed and oversee the implementation of a company-wide communication system for communicating office policies and procedures. Facilitate communication within the office by attending executive meetings and keeping and publishing meeting notes. Interact with members of the staff, managements and individuals ranging from other organizations to the general public. Serve as the office liaison for groups associated with the company.
CORRESPONDENCE CONTROL: Receive, process and distribute incoming and outgoing materials such as mail, correspondence, reports, memoranda, directives, publications and other forms of written communication. Compose letters, reports and correspondence based upon instructions, brief notes, or information contained in files. Answer inquiries and type forms, labels and index cards. Review correspondence for accuracy and completeness, prepare presentation outlines, and develop standard or form letters and replies to inquiries.
RESEARCH AND ANALYZE DATA as requested and develop recommendations to solve problems. Conduct special studies and analysis of the technical and administrative functions of the office to determine more effective and efficient methods of serving customers. Research specific program issues, collect relevant statistics and other data and maintain them in a spreadsheet. Assist in preparing reports with supporting tables, charts and illustrations, and develop Power Point presentations.
USE OFFICE AUTOMATION TOOLS to coordinate the administrative and clerical work for the office. Perform office automation work requiring the use of software applications and computer equipment. Maintain hectic calendar for supervisor and schedule appointments, meetings, and conferences. Prepare correspondence, reports, technical documents, graphs/charts, forms, and other office support materials using various software applications.
ACCOMPLISHMENTS:
+ Demonstrate high degree of professionalism, advanced organizational abilities, communication and diplomacy skills.
+ Leveraged strong communications and liaison skills to establish a high level of trust with senior level management.
+ Coordinated various company events for employees and managers.
+ Proactive in developing processes to capture upcoming projects and keep key players in the communications loop.
12/2003 – 12/2004, SALES ASSOCIATE, Susan Fashions, Washington, DC, 40 hours, SUPERVISOR: Miss Lee, 202-***-****
CONDUCTED A VARIETY OF ACTIVITIES relative to customer service and sales. Inventoried merchandise and reported to manager on status of inventory. STUDIED FLOOR PLANS AND PAY-OUTS to determine best method of displaying products.
RECEIVED INCOMING MERCHANDISE shipments. Returned merchandise to vendors. Verified accuracy and condition of orders. Prepared necessary paperwork, verified pricing, and stocked merchandise. Performed various data entry duties.
ASSISTED CUSTOMERS PROFESSIONALLY with special orders. Responded to inquiries and complaints. Directed customers to merchandise and provided assistance in the selection of merchandise. Provided price trends and product information.
EDUCATION
University of Strayer, 50 credit hours toward Business Administration, Suitland, Maryland.
RELEVANT COURSEWORK: Introduction to Business, Introduction to Psychology
Introduction to Math, Introduction to English, Business Management and Computer Information Systems.
University of Phoenix, 4 credit hours toward Business Administration, Reston, Virginia.
DIPLOMA, 2004, Christian Summit Academy, Cedar Park, Texas.
CERTIFICATION, 2009, CPR and First Aid under the American Heart Association
Food Handlers License in the District of Columbia
REFERENCES
Judy Wilson, Legal Secretary for Wiley and Rein 202-***-**** or 202-***-****
Gail Goldring, Resident Manager at Superior Service Group Homes 202-***-****
Reverend Vance Oldes, Liberty House Ministries 301-***-****
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