Customer Service Representative

Adil Hassan Ranzoo

Anzimar khanyar,

Srinagar,kashmir

J&K ,India

Tel: 009***********

Email:*********@*****.***

Professional Profile

As a Business Management postgraduate I am aware of the importance of good customer service. I am able to make a positive first impression and project a professional image of myself and my employer. In addition I have an experience of working in the higher education sector as well as in a customer focussed environment. I have a mature attitude with a keen eye for detail. I have excellent presentation, motivational skills, and analytical skills resulting in high problem solving ability. I am adaptable towards various working conditions like a multi-national workforce, a minimal supervision or team environment.

Key Skills

Interpersonal

• Successfully negotiated with team on a group project who were in disagreement about our task.

• My ability to be friendly and approachable is evident in my ability to quickly adapt to changing work conditions and make new friends.

Communication:

• Through my work as a customer service representative in the call centre environment in India and retail work and customer service experience in Dominos, U.K, I have developed excellent listening and speaking skills.

• Able to advice, problem solves and communicates effectively with a wide range of people from different nationalities and cultures including those whose first language. While working at call centres in India, I served the international customers from UK and USA on a daily basis.

• Good level of spoken English

Team Working:

• Experience of co-ordinating team and project meetings.

• Able to carry out different roles within a team including those that requires a practical task focussed approach.

IT

• Proficient IT user. Competent with Word, Excel and PowerPoint

• Learn new skills quickly, for example, a new database system used in my degree course.

• Knows application of IT for Business purposes.

• Bachelors in Computers Applications allowed to excel at website development and optimisation.

Organisation & Adaptability

• Successfully manage my degree workload.

• Able to adapt to changes in priorities and ensure that my work is completed to a high standard. Able to show flexibility in timetable changes.

Numeracy:

• Advanced numeracy skills developed through my A level equivalent maths qualification.

• Pricing, cash handling and till reconciliation experience.

Languages:

• Fluent in both written and spoken English, and I can also speak Hindi and Urdu.

Work Experience

Assistant Manager

Dominos Pizzas, Dunstable England Uk [Aug 2010- Nov 2011]

Responsibilities include taking phone calls, taking orders, assisting with all in-store duties. Deal with all customer issues in a polite and courteous manner. Work as a team to produce products of quality, preparing pizza's quickly and efficiently. Assist in the marketing events and activities.

Team Leader

KFC Wrexham,Wales,Uk [Jan 2010-Aug 2010]

Responsibilities included managing the team and running the shifts.Dealing with customer complaints and motivating the team to deliver the best customer service.

Call Centre Representative

Wipro BPO, Pune, India [January- November 2009]

Dealing with customer inquiries, complaints, etc. and handled them in accordance with strict company policies. Fixed problems or suggested solutions to the problems.

Education

Post Graduate Certificate in Business Administration, Glyndwr University, UK (January 2010-2011)

Areas of study include:

• Marketing and Sales

• Business Development Analysis

• Human Resource Management

• E Business Management

• Accounting and Financial Management

• Entrepreneurship

BBA (Bachelors in Business Administration ), University of PUNE, India (June 2006 – August 2009)

High School (English, Maths, Science), Tyndale Biscoe School, India (March 2003)

Interests

I enjoy keeping up with current affairs especially issues concerning international business through watching television, reading business newspapers and researching on the internet.

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