EDUCATION DeVry University, **** to ****

B.S Technical Management (CIS)

GPA: 4.0, Summa Cum Laude

University of Phoenix, 2006 to 2007

A.A Accounting

GPA: 3.96, Honors

CERTIFICATIONS FPC Certification

EXPERIENCE

July 2012 to Home Depot (Contractor- KForce) Atlanta, GA

Present Project Coordinator/Documentation Specialist

. Produce easy to understand documentation on

processes and systems using technical knowledge

and writing skills

. Work with Finance Integration division to

assemble materials for user manuals and system

documentation

. Create and Customize SharePoint Site to allow

for the coordination of project phases and

schedules, arrange support services, track

progress

. Complete projects and make recommendations on

project management and reporting tools based on

prior experience.

January 2012 to Adaptable Systems Corp (Corporate Payroll Services),

Alpharetta, GA

June 2012 Project/Product Manager

. Instrumental in the enhancement of web-based

system by conducting business requirement

interviews to gather business requirements

. Provided financial and business need

justification for projects by creating business

use cases

. Manage the strategic and tactical activities of

software application projects (code review, task

assignment, implementation, requirements review,

enhancement design etc.)

. Oversee the productivity for an international

application development team (Mumbai, India)

. Developed design documents to identify project

feasibility(i.e. Resources and ROI) and

communicated results to stakeholder

. Create application design documents to

facilitate and direct the enhancement of

applications

. Work with Project Sponsor and offshore IT staff

to upgrade and launch system improvements.

. Lead testing efforts; ensuring all issues are

identified, documented, and reported

. Enforce project deadlines and schedules,

assisting in the facilitation of team and client

meetings.

November 2009 to ADP, Alpharetta, GA

December 2011 Technical Support /Payroll Service

. Supply on-going application and technical

support to assigned client base of 125

. Provide decision support to internal and

external customers daily

. Perform research and analysis of wages and tax

liabilities.

. Manage projects while maintaining early

completion track record

. Served as subject matter expert while testing

and piloting of new product/program releases

. Support internal and external clients by

completing system updates and adjustments

. Perform research and analysis of payroll data

using PeopleSoft Ev4-5, CCI Mainframe, and SAP

. Maintain efficient records by utilization of

Clarify Customer Relationship Management System.

. Updated employee and client records via

Mainframe and Enterprise PeopleSoft System

. Managed several projects for Payroll Support

and Wage Garnishment departments

May 2008 to Taylor Bean & Whitaker Mortgage Corp, Atlanta, GA

August 2009 Sr. Business Analyst

. Gathered information for the creation of

reports used to aide in management decisions

. Elicited information pertinent to requirements

writing using relational databases and SQL

. Provided assistance to business units on

process design and workflow

. Created process and data flow diagrams in VISIO

for software and process redesign solutions

. Identified and resolved production issues for

existing systems (Tier-4 Application Support)

. Supported pre and post development, testing,

and implementation of software products

. Assisted in designing a SharePoint site to

facilitate collaboration and document version

control

March 2001 to IndyMac Bank, Norcross, GA

November 2007 Business Analyst / Transaction Manager

. Developed SharePoint portal site for Strategic

Management group collaboration

. Served as subject matter expert(SME) within

Strategic Management projects

. Designed and developed reports to track over

$100 Million in customer performance trends

. Coordinated UAT Sessions and developed test

plans for new system releases

. Prepared monthly production reports for over

$50 Million in Bulk Loan Purchases

. Mentored and coached junior associates as the

liaison for the business unit.

. Reconciled and adjusted accounts using research

and analysis and data mining using SQL Server

. Tested systems as an end user for defects and

identified gaps in system requirements.

Operations Support Specialist/Scheduler/ Collateral

Analyst

. Coordinated the settlement of over $10 Million

in mortgage loans daily

. Performed audit on over $1 Million in pre-

funding documentation daily

. Processed 20-30 wholesale mortgage loans daily

*(highest department average)

. Prepared 20-30 compliance letters and

disclosures *(highest department average)

. Audited over 10 Million in collateral pledged

to the Bank to ensure compliance with bank policy

. Supported ongoing testing of new policies,

procedures, & systems as subject matter

expert(SME)

ADDITIONAL INFORMATION

Training:

. MS SharePoint Administrator Training at IndyMac

Bank, 2007

Membership:

. Project Management Institute, Member - PMI

ID#1584355

COMPUTER SKILLS

. Operating Systems: Windows 7, Windows Vista,

Windows XP, Linux

. Standard Software: MS Office Suite (Word, Excel,

PowerPoint, Access, Outlook), Adobe

. Software/Solutions: MS SharePoint, MS Project, MS

Visio, MS SQL Server, Oracle, SAP, Crystal

Reports, PeopleSoft, Ev4, Ev5, Mainframe, Windows

Live Meeting, Clarify CRM, MS Visual Studios,

Eclipse Avaya IP Agent, Citrix, VPM, Photoshop,

Gimp

. Languages: C++,C#,SQL, JAVA, HTML, XML, ASP

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