Brandy Gardner
*** ******** ******, **** ***** MS
(T) 662-***-**** (E) ***************@****.***
Career Focus
As a experienced banking professional, I would like to utilize my earlier experience
and knowledge in banking/finance. I will be putting my best efforts in terms of time
and learning new banking and financial lending techniques.My aim is to work with
best and renowned financial institutions in our country.
Summary of Skills
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Sold all financial bank products, • Achieved sales targets
such as insurance's, annuities,
securities and bonds, savings and • Ability to handle multiple tasks and
loans. maintain confidentiality
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Proficient in meeting deadlines • Excellent command over verbal
and work in a team environment and written communication
Professional Experience
06/2010 -Current Wood Forest National Bank Starkville, MS
Banker/Loan Processor
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While working with Wood Forest National Bank it was important to initiate
promotion of bank products utilizing various marketing and advertising
methods.
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Reasonable for receiving cash and check deposits, provide education to
customers about bank products.
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Assume overall accountability for products and services, such as consumer
lending, current account transactions, overdrafts, credit cards and personal
loans.
05/07 -04/2010 Live Ops Santa Clara, CA
Customer Service Representative
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Handle customer inquiries, complaints, billing questions and payment
extension/service requests.
•
Calm angry callers, repair trust, locate resources for problem resolution and
design best-option solutions.
•
Project a professional image through phone interaction.
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Entered customer information in data base to take order.
•
Accomplishments: Commended by supervisors for flexibility in changing work
hours when asked and filling in during scheduled off-days for absent
employees.
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Displayed a positive, helpful attitude on a daily basis that was consistently
praised by customers and employers alike.
01/07 -06/09 Hibbett Sports West Point, MS
Assistant Manager
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Responsible for handling duties and work of the assistant manager position;
assisted and provided support to the general manager of the organization;
handled daily operations of the organization; hired the qualified staff for the
store and helped with training programs, motivated employees in achieving
daily sales goals , responsible for providing progress report to the general
manager.
• Prepared daily sales reports and bank deposits.
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Accomplishments: Contributed to an sales increase in by improving and sales-
tracking techniques.
Honored with repeated awards for cash handling accuracy, with zero
overages/shortages month-over-month.
Started as team rookie and moved to assistant manger in 2 months.
Education
2009
Mississippi University for Women, Columbus , MS
Banking and Financial Support Services
Bachelor
Classes included Lending and Credit Risk Management, Community Banking Issues,
Bank Regulation and Compliance, and Asset and Liability Management.
2006
Itawamba Community College, Fulton, MS
Banking and Finance Technology
associate degree
Dean's List, Fall 2004-Spring 2006
Related coursework: International Finance, Statistics and Microeconomics
Completed training: Professional Prospecting Skills, Selling Skills and Techniques,
Consultative Selling
Coursework includes: Speech and Communication, Sociology and Psychology
WEST POINT HIGH SCHOOL, Point, MS
High School Diploma
High school diploma
Top 10% of Class
Additional Information
• Multi line Phone Use
• Entered numeric date into excel based program/ information then sorted
compiled and verified for accuracy.
• Available for all shifts and extended evening/weekend hours
• Proficient in Microsoft word, excel, word, PowerPoint, outlook and
• Comprehensive understanding of Windows 98, Windows 2000 and Windows XP