Sales Customer Service

Alessandra Vega

***** ******** **** *** ****, Orlando, FL 32837

321-***-**** ~ *********@*****.***

PROFILE

Bringing 13+ years of Executive Assistance, Office Administration, Supervision and Special Project Management as follows:

• Accounts Payable / Receivable • Bookkeeping • Staff Training and Supervision • Credentials Administration

• Human Resources Management • Account Reconciliation • Weekly Payroll • Website Management

• Customer Service / Client Relations • Quotations / Sales Orders • Job Cost Modules • E Newsletter Admin

• Purchasing • Inventory • Expense Control • Annual Meeting Logistics

• Expense / Travel Reporting • Meeting Management • Training Material Edition • Data Entry

• Research • Contract Administration • Personality Assessment Tool Admin

PROFESSIONAL EXPERIENCE OVERVIEW

Recognized throughout longstanding career for ability to develop, implement and manage multifaceted

office administration procedures

• Fully managed company-wide reporting functions, assisted in weekly payroll process

• Liaison between senior management, employees, clients and all impacted departments to ensure proper lines of communication,

critical in addressing a myriad of problems and issues requiring immediate attention and resolve

• Managed Accounts Payable/Receivable and expense control procedures including bank and account reconciliation, cash receipts,

disbursements, billings, invoicing, purchase order, inventory verification and daily bank deposits

• Maintained Human Resources-related employee files reflecting salary increases, deductions, W-2, withholdings, garnishments,

benefits, payroll exemptions while exercising a high level of confidentiality

• Skilled at interviewing, hiring, training and evaluating employees

• Researched account transactions, demonstrating a keen ability to recognize and resolve discrepancies

• Provided executive level administrative support with a demonstrated ability to improvise, improve procedures, and meet deadlines

• Administered credentials for 388 ministers & 107 churches, reports on coaching, personality assessment tools’ administration and debrief

• Planned and coordinated corporate luncheons and developed presentations for sales training classes and meetings

• Organized the details of special and annual events, award ceremonies, travel arrangements, corporate agendas and itineraries

• Directed business relations with Churches and church volunteers to stimulate the city's Home Delivered Meals program

to ensure that a nutritious meal reached its more than 200 homebound recipients in a timely manner every day

• Processed monthly expense reports reflecting supporting documents and budget code indexes, maintained weekly attendance

and vacation records on for a combined total of 59 departmental employees

• Collaborated with specialty sales training director to facilitate the accurate and timely writing, editing, and preparation of training

manuals for sales training classes of more than 600 in Orlando and 400 out-of state sales reps

• Provided document management support to corporate employees in areas of corporate presentations, organizational charts, quarterly

goal charts, financial spreadsheets, correspondence, merged mailings and unique special projects

• Managed special projects for 20+ year experienced developer in the areas of data research, contract administration, disputes/defaults/

arbitrations, website development, sales, leasing, furniture inventory, landscaping and maintenance

WORK CRONOLOGY

Credentials Administrator/Admin Asst Florida Church of God Ministries ~ Orlando, FL 2008 - 2011

Special Projects Manager Island Club Resort Development ~ Davenport, FL 2007 - 2008

Contract Administrator Condomax USA ~ Orlando, FL 2006 - 2007

Closing Coordinator Coldwell Banker, The Condo Store ~ Maitland, FL 2005 - 2006

Administrative Assistant CFI/Westgate Resorts ~ Orlando, FL 2002 - 2005

Executive Assistant to President Aerometalica Corporation ~ Ponce, PR 2001 - 2002

Executive Assistant Florida Nonwovens, Inc. ~ Orlando, FL 2000 - 2001

Home Delivered Meals Supervisor Enrichment Services Program, Inc ~ Columbus, GA 1997 - 1999

COMPUTER PROFICIENCIES

Microsoft Office & Microsoft Windows Systems, Platinum Accounting, Peachtree Accounting, QuickBooks Accounting, Word Press, Constant Contact Marketing, TTI Performance Systems, Lexis Nexis, Deja Wint, Monarch, Marsha, SAMS, Site Manageware System

EDUCATION

Business Administration/Marketing ~ Pontific Catholic University, Ponce, PR

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