Manager Customer Service

RAFAEL GARCIA

**** ***** ***** . ** ****, Texas *9912 . ************@*****.*** . 915-***-****

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EXECUTIVE MANAGEMENT

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•Executive with more than 20 years of corporate experience conceptualizing ideas, P&L oversight, building operations, leading highly successful involving both start-up and growth organizations. Results oriented, decisive leader with proven success in market identification and strategic positioning, creative and innovative manager, administrator, and ENTREPRENEUR. Track record of increasing sales and growing bottom line while spearheading operational improvements to drive productivity and reduce costs. Excel in dynamic, demanding environment while remaining pragmatic and focus, bringing a wealth of knowledge, experience and high level of enthusiasm.

CORE COMPETENCIES

• Achieve positive financial and operating results in start-up and high growth organizations.

• Recognized expertise for building, reorganizating, streamlining and strengthening operations in difficult markets.

• Excel at identifying and capitalizing upon market opportunities to drive revenue and profit growth. Expertise includes:

• Earned reputation as a strong problematic turnaround operation

• Strategic Business Planning, full P&L Responsibility

• Manufacturing Operation

• Lean Six Sigma

• Multi-Task in a fast-pasted environment

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PROFESSIONAL EXPERIENCE

GM PLASTICS INTERNATIONAL, INC. El Paso, Texas/Juarez, Mexico 01/2005- 02/2011

General Manager/Founder

Conceived and built a successful start-up operation of a plastic injection molding company managing all facets of organization from conception to incredible success of this start-up company with machines from 150 Ton to 1000 Ton and 200 employees.

Lead operations and strategic direction with full responsibility for bottom- line factors, including long range planning. Developed company from ground floor through sales of $9.5 Million/Year. Provide cross-functional management: direct five managers and general oversight of 200 employees. Well knowledge of tooling and resins(PP,HIPS,ABS, ABS+PC,HDPE,NORYL,VALOR,PC,PVC Filled PP,Cycolacs,etc..)Direct all operations for installation and service provision for infrastructure systems: pneumatics, hydraulics, electrical, voice and data records. Oversee major pricing decisions and perform monthly financial evaluation of company results.

Key Achievements:

Recruited, hired high-quality team of managers and engineers.

Built strategic relationships and partnerships with Fortune 500 companies such as Electrolux, Philips, Toshiba, Toro, etc.

Created a more responsive and market-driven organization resulting in increased sales from $0 to $9.5 Million in 3 years.

Reviews analyses of activities, costs, operations, and forecast data to determine molding departments, assembly, warehouse, purchasing and scheduling, progress toward stated goals and objectives. Adjust programs as appropriate. Achieve on time deliveries of 100% always.

Developed policies, programs and objectives affecting the schedule, quality and cost of manufacturing products, to achieve goals in cost of goods, distribution, capital and physical inventory.

Successfully direct the implementation of ISO9000-2008 and Lean Six Sigma Certified(Kaizen events,5’S, DMAIC, Process Mapping and SIPOC, Value Stream Mapping, Pull system, Kan Ban, Poka- Yoke, Cellular Manufacturing, etc)

Reduce and maintain levels of scrap from 12% to under 5%.

LX PLASTICS Dallas, Texas/Juarez, Mexico 01/1998-12/ 2004

VP & General Manager

Developed company from ground floor, Reviewed daily business operations, fleet inventory, cash management, customer service, accounts receivable, maintained general ledger in all aspects including month end closing, analysis of general ledger accounts and month end accruals.

Directed all methodology processes in all systems.

Instrumental in the successful certification from ISO 9000-2000, 5’S,Kaizen, lean manufacturing

Implemented and evaluated safety committee for compliance with State and Federal regulations.

Transformed start-up enterprise to a established revenue-generator in just one year

Created the operational infrastructure and growth strategies that facilitated substantial business expansion.

Supervised relationships with auditors, banking institutions and corporate legal counsel to manage audits, cash and credit management, negotiation of agreements, quarterly and annual compliant financial reporting, and human resources issues.

Coordinated activities of molding department, assembly, warehouse, purchasing and scheduling, according to policies, principles and procedures to further attainment of goals and objectives.

HASE INDUSTRIAL 1989 to 1998

Industrial Hase Juarez, Mexico

Started working for this company as production supervisor with no previous experience. This company was a shelter for twelve different companies .

•1995-1998 Plant Manager.Hase Plant # 3(Apparel Industry). This facility produced jeans for companies such as Limited, Victoria Secret, Gap, Old Navy, etc. One of the most significant achievements was to reduce scrap levels from 25% to 7% . Improve Productivity/Efficiency by identifying bottle necks; thru team building and strong leadership successfully improve efficiency.

•1991-1995 Production Manager Hase Plant #2. At this facility we produce from gages for the military industry to speedometers for trucks, boats, Hummer vehicle panels, etc.

•1989-1991 Production Supervisor. Hase Plant # 4 shelter for STEWART WARNER CASTERS(BRP)

HIGHLIGHTS OF EXPERIENCE

Have diverse management experience applicable to broad range of opportunities, markets and industries, ability to institute creative improvements that allow for more efficient managing of work flow thru the implementation of Lean Six Sigma, effective versatile manager. Earned respect of superiors and subordinates for results and motivation skills, met and exceeded quotas and accomplished delegated objectives, recognized for efficient and accurate management control methods.

Computer skills Excel, word, PDF, etc .

Affiliations

• Member of the Society of plastics Engineers

• Plastic Injection Molding

Education

1981-1984

University of Texas at El Paso EL Paso, Tx

2011 Villanova University /Lean Six Sigma

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