Engineer Technician

Brian J. Wactlar

*** ********* **., *******, ** *5247

Cell: 916-***-**** | E-mail: q7fct9@r.postjobfree.com

Technical Expertise

Systems Windows (95, 98, NT 4.0, 2000, XP, Vista, Windows 7)

Hardware Cisco Routers (2811 series), Switches (3560 series). Legacy PBX Systems, PC Hardware (Motherboards, Hard drives, I/O)

Software Microsoft Office (2000, 2003, 2007, XP), Norton Antivirus suite, Exchange Server 2000, MapInfo, X-Tel, Actix, Telnet, Putty, Citrix, AirMagnet, Ghost

Networking DHCP, TCP/IP, BGP

Certifications Cisco Certified Network Administrator (CCNA) – 10/2007

Cisco Certified Security Professional (CCSP) – In Progress

Dell Certified Systems Engineer (DCSE) – 05/2005

Professional Experience

US InfoComm, Deerfield Beach, FL

Provider of technical services for multiple companies. US InfoComm is partnered with large retail establishments and supports their voice and data services. These contracts are nationwide including Canada and Puerto Rico.

Systems Engineer October 2006 - July 2010

Performed day-to-day technical support for PetsMart stores across the country and also in Canada. Performed troubleshooting for an array of problems: I.e. Paging, telephone line issues, network connectivity, T1/BGP circuit connectivity issues, Internal VoIP issues, Cisco Router (2811) configuration issues, Cisco Switch (3560) configuration issues, Analyze wireless Cisco access point placement and design a better location, Troubleshooting wireless access point configuration issues. When remote troubleshooting was unable to resolve the issue, I would dispatch my technician in the field to the site to be my “hands and eyes” onsite. I would work hand in hand with the Field Technician instructing him/her on how to resolve the issue the site was having. I was able to use my customer service skills to walk any technician, no matter what skill set they had, and resolve all issues in a timely manner.

Another aspect of my position with US InfoComm was to build the network and voice system for new PetsMart stores. This would include: Building, Configuring and completing a Quality Control on new store systems (Cisco 2811 router, Cisco 3560 switch, Cisco 1131 access points), documenting the installation process for our technicians in the field and assisting the installation technicians in the field while they installed the equipment. Once completed, I would work with the field technician to perform a “Test and Turn Up” which would energize the system, activate the T1 and perform an entire system test of voice and data. While performing the Test and Turn Up, any issues had to be documented and I had to follow up to confirm all issues are resolved before a specified date given to me by PetsMart. I completed this process approximately 300 times while at US InfoComm.

The final aspect of my position with US InfoComm was working on numerous projects as a lead technician. I assisted in the successful completion of numerous projects for PetsMart. The projects I had a leading role in were: PetsMart upgrade from a 256K circuit to a MPLS circuit to approximately 600 stores, completed the data encryption project by swapping out their old Pin Pads with new ones that ran through the network to approximately 500 stores, moved all PetsMart data and voice equipment into a 7’ locking cabinet and instructed the field technician on how to complete this process in a timely manner.

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Accomplishments

• Assisted in managing, on average, 20 Cisco 2811 routers per day, 40 Cisco 3560 switches and 60 Cisco 1131 Access Points on a daily basis. In total, I assisted in managing 1,200 routers, 3,000 switches and 3,600 access points for PetsMart stores.

• Streamlined processes for New Store installation.

• Assisted in implementing numerous changes to PetsMart’s network.

• Streamlined procedures to help make more profits for US InfoComm.

TEKSystems, Ft. Lauderdale, FL

Contract company used to place employees in projects for a set period of time. Dealt with only technical placements.

Drive Tester/Systems Engineer May 2006 – October 2006

Assisted in the merger between Cingular and AT&T cell phone towers. Played a key role in the successful completion of the project in South Florida. I performed cell tower testing and handoff testing between towers. I would test each antenna as the engineers were reprogramming them to the Cingular network. I would also work hand in hand with the in house engineers to troubleshoot any issues that may come up during the conversion process. I would use X-Tel to test individual sectors to confim full functionality.

Accomplishments

• Assisted in the completion of the merger of cell phone towers between AT&T and Cingular.

• Tested and completed troubleshooting on approximately 1,000 towers during the project.

Catalina Marketing, St. Petersburg, FL

Company that provided a marketing tool at supermarkets and certain retail environments for their customers. We installed and maintained a database that would print a coupon for the store’s customer depending on what items they purchased. This company is nationwide and I services the South Florida area.

Field Service Technician August 2005 – May 2006

My main goal was to maintain all thermal printers at Winn Dixie, K-Mart, Albertsons and Walgreens stores that printed the coupons. These printers were networked together either by daisy chain or through a switch. I would also need to maintain the server located at each location that ran all printers. These servers would also hold the up to date database of all new offers. I would be required, from time to time, to manually update the database. My coverage area was approximately 250 mile radius for Southeast Florida and Southwest Florida.

Accomplishments

• Successfully maintained approximately 300 local stores.

• Maintained an accurate inventory of parts at my home.

• Quick response time to most emergency issues.

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Ad-Tek, Santa Ana, CA

Consulting firm who hired field technicians on an as needed basis for project work across the country.

Field Service Technician December 2004 – August 2005

Consulting firm who hired me to travel the country to complete warranty hardware replacements for Dell Computers. I would travel to the site and was able to complete most work in a (2) day period. Projects would include swapping out defective hard drives and/or motherboards. When a hard drive swap was required, I would use Ghost to move all data from the old, defective hard drive over to the new hard drive. Once completed, I would confirm all data was transferred over. On larger projects, I was put in the role of lead technician. I would plan out the actions and implement a course of action to complete the project in the determined amount of time.

Accomplishments

• Completed all assignments on time or earlier

• Successfully managed 5+ technicians to completion of larger projects

• Completed all inventory and project completion paperwork in a timely manner

Hudson Global Resources, Plantation FL

Contract company used to place employees in projects for a set period of time. Dealt with only technical placements.

Field Service Engineer March 2004 – November 2004

Assisted with the day to day testing and maintaining of the Nextel network. I would be given an area to test the signal strength of the towers and work with the in house engineers to resolve any signal issues. I would also assist the engineers with analyzing data to determine where new towers would be placed. Also, I would work with the engineers at night to upgrade the Nextel network and test when completed. I would use Actix to verify and record all data for analyzing post upgrade to ensure towers are working at peak performance.

Accomplishments

• Complete all testing in a given area in a timely manner.

• Process and analyze all data in a timely manner.

• Assist with training new contractors to ensure proper testing

World Wide Direct Warranty, Sunrise, FL

This company provided extended auto warranties to their customers.

Network Administrator /PC Technician March 2003 – March 2004

I was the sole member of the IT department. I would manage everything from the users PC’s and support all Windows XP issues, Windows 2000 and Windows 2003 servers and Windows 2003 Exchange server. I would also maintain the companies Microsoft Access database as the salesmen sold warranties to their customers. Adding/Removing users, testing internet connectivity, maintaining anti-virus software and downsizing unneeded network equipment were all in my job title. I would also build, set up and configure new PC’s for users on an as needed basis.

Accomplishments

• Completed all tasks in a timely manner

• Successfully moved the entire network into another office without a single issue

• Managed the Windows 2003 server environment for 25-30 users

• Performed daily upgrades and troubleshooting on Windows XP end user PC’s

References Available Upon Request

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