CNA

Phaedra Washington

*****, *********, **

Mobile Phone: 901-***-****

Secondary Phone: 901-***-****

E-mail: *****************@*****.***

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OBJECTIVE

My career goal is to obtain employment as a customer service representative, were I will be able to use my clerical, office, and customer service skills that I have already obtained on the job and school training. However, I'am currently in progress to obtain my Bachelor's degree in Business Management and Health Administration.

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WORK EXPERIENCE

Customer Service Specialist

August 2007 - June 2009

Sitel Memphis, TN

Incoming calls for a wireless phone provider.

Provide credit evaluations.

Activate service.

Assist with billing issues.

Trouble shoot phone or service issues.

Sale Helio Wireless products/commission

New Life Community Living

January 2004-May 2006

Direct Care Assistant

Assist patients with everyday living

Taking patient out into the community

Assist in personal hygiene

Administering some medications

Clerk A

May 1998 - August 2000

Shelby County Corrections

Answered switchboard calls.

Prepared and provided documentation for new inmate arrivals and departures.

Prepared and provided documentation for inmate visitation privileges.

Assisted with light filing and retreival of filies.

Document Prep/Data Entry Clerk

June 1997 - May 1998

Hamiltion-Ryker | Memphis, TN

Repaired ripped air bills.

Researched documents making sure they were in the database by 10 key.

Filed paper work from sort floor.

Bagged documents to be shipped.

EDUCATION

Strayer University

Health Administration/Human Resources

October 2011- Present

Bridges,CNA training Memphis, TN

Certification, Certified Nursing Assistant,

January 2009 - March 2009

Concorde Career College | Memphis, TN

High School or equivalent, Medical Assistant,

July 2002 - March 2003

East High School | Memphis, TN

High School or equivalent, General Studies,

August 1993 - June 1996

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CERTIFICATION

Certified Nursing Assistant

March 2009

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SKILLS

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