Customer Service Insurance
Resume:
Ginger Pippin
***** **** ********* *****, **** E
Aurora, CO 80013
Phone: 720-***-****
Alt: 303-***-****
*******@*******.***
SUMMARY
An energetic, quality driven professional with over 13 years experience in customer-service oriented claims handling and resolution.
MAJOR ACCOMPLISHMENTS
Focused performer award at Sedgwick Claims Management Services for going above and beyond my regular job duties by performing a legal bill audit resulting in saving our client a substantial amount in legal fees.
Focused performer award at Sedgwick Claims Management Services in recognition of superior job performance in resolving severe bodily injury claims sustained in explosion and fire without requiring litigation.
Provided superior customer service to Wyoming agents as the agency liaison at Colorado Casualty Insurance Company.
Acted as Arbitration Forums Coordinator at SAFECO Insurance Companies during which time arbitration responses greatly increased, saving the company money.
EXPERIENCE / EMPLOYMENT HISTORY
January 2011 to Present
Colorado Christian University
Graduate Student
Master of Counseling program.
March 2010 to August 2010
Network Adjusters
General Adjuster (Contract Position)
Investigating and resolving commercial trucking and towing claims, including both bodily injury and property damage. Directing defense attorneys through litigation. Negotiating settlements with attorneys and claimants.
November 2008 to March 2010
Liberty Regional Area Markets
Claims Adjuster (Contract Position)
Investigating and resolving commercial and personal lines auto, medical payments, and personal injury protection claims. Assisting Insureds throughout the claims process.
February 2004 to September 2008
Sedgwick Claims Management Services
Claims Examiner III
Investigating and resolving commercial general liability claims for third party administrators covering designated accounts. Directing defense attorney through litigation. Negotiating settlements with attorneys and claimants. Resolving claims while working closely with Risk Managers.
May 2002 to February 2004 Royal & Sun Alliance
Claims Specialist
Investigating and resolving commercial liability and bodily injury claims for major corporations. Directing defense attorneys through litigation. Negotiating settlements with attorneys and claimants. Resolving claims while working closely with Risk Managers.
August 2000 to May 2002
Colorado Casualty Insurance Company
Claims Representative
Investigating and resolving commercial and personal lines liability claims. Directing defense attorneys through litigation. Negotiating settlements with attorneys and claimants.
February 1997 to August 2000
SAFECO Insurance Companies
Senior Claims Adjuster
Investigating and resolving personal lines liability and bodily injury claims. Directing defense attorneys through litigation. Negotiating settlements with plaintiff attorneys and unrepresented claimants.
EDUCATION
Bachelor of Science in Criminal Justice from University of North Texas. Graduated Cum Laude.
CERTIFICATION
Associate in Claims Designation
PROPERTY AND CASUALTY ADJUSTER LICENSES
Texas and Wyoming.
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