Customer Service Medical

Cassie Marie Provenzano

*** ******** **** ***********, ******** 60106 Phone: 630-***-**** Email:****************@*****.***

OBJECTIVE:

Highly motivated individual seeking a position in the Medical Field that will utilize my excellent communication and proficient computer skills, customer service experience and recent Medical Office Training to contribute towards patient satisfaction and my employer’s success.

EDUCATION:

First Institute Training and Management Certificate-April 2012

Medical Office Assistant

• Medical terminology

• ICD 9/CPT Coding

• Medisoft

• Insurance Verification

• Appointment Scheduling

• CMS 1500 Prep

• HIPAA/OSHA Regulations

• Medical Ethics/ Laws

• Office Communications

• Microsoft Office/Suite

• Medical/Computer Billing

• Filing

College of Dupage, Glen Ellyn, IL Certificate-November 2011

G.E.D high school equivalency

WORK EXPERIENCE:

Alliance Asset Management-Wood Dale, IL January 2011-February 2012

Customer Service/Qualifier

• Conferred with customers by telephone to provide information on debt /payment options, transferred calls

• Maintained records of customers confidential information

• Worked with autodialing systems and spreadsheet software

Morettis-Schaumburg, IL February 2010-December 2010

Front Desk Coordinator

• Provided customer service by greeting and assisting customers, responding to inquiries/complaints

• Answered telephone calls, made orders, took messages, transferred calls

• Adjusted to fast paced environment

Shorties-Wood Dale, IL March 2009-January 2011 Customer Service/Wait staff

• Served customers, specialized in efficient service, delivered food, cleaned and organized eating areas

• Accepted payments from customers, made change as necessary

• Requested/ recorded customer orders, computed bills using cash registers

Anchor Asset Management-Wood Dale, IL January 2008-November 2011

Maid Service

• Swept, scrubbed, waxed, or polished floors, cleaned rugs and carpets using a vacuum

• Kept storage areas and carts well-stocked and tidy, used wheeled carts for supplies

ADMINISTRATIVE SKILLS:

• Typing Skills (65 WPM/ 180 KPM)

• Able to prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software

• Accustomed to working in a fast-paced environment with the ability to multi-task

• Can perform general office duties, such as ordering supplies, maintaining records, managing database systems, performing basic bookkeeping work, and handling confidential information

Contact this candidate