Customer Service Manager
Resume:
ARUNDHATI MOLLETI
*********@*****.***
SUMMARY OF SKILLS
Over 6+yrs of experience in customer service in airlines industry as customer service
Officer and HR and admin manager in a reputed insurance company. Presently working with the corporate educational institute as Sr HR manager and media public relations officer. Self motivated, able to set effective priorities to achieve immediate and long term goals. Developed interpersonal and communication skill, having dealt with a diversity of professional, client and staff members. Ensure smooth work-flow.Belive in team work.
WORK EXPERIENCE
DESIGNATION : HR manager and Media Relations officer.
ORGANISATION : NARAYANA GROUP, HYD
DURATION : Since 1+yr
Work profile:
Taking care of issues of Narayana Colleges in any branches in A.P. Coordinating with all news channels.
And maintaining the team for recruitments in all branches and salary dispatch and all employees joining process and maintaining the track sheet of performance and attendance from all branches in the state.
DESIGNATION : Sr HR and Admin
ORGANISATION : Bharti AXA Life Insurance Company, HYD
DURATION : 3yrs
Work Profile:
All responsibilities of HR work, recruiting the executive level staff, preparing the
Offer and appointment letters for new joiners. Taking care of career band process.
Taking care of all stationary part of the Hyderabad branch (part of admin work).
Maintaining the track of insurance policy list for monthly meetings.
DESIGNATION : C.S.O (Customer Service Officer)
ORGANISATION: AIR SAHARA, HYD Airport
DURATION : 2+yrs
Work Profile:
Flight bookings (issuing the flight tickets in Booking office at airport)
Check in the passengers and their luggage and seating allotment, issuing the boarding
Pass. Handling the passengers in times of flight delays and flight cancellations due to
Several reasons.Handling issues of missing baggage at arrivals.
Checking Validity of Visa and Passport and allotting infant seating also handicap seating.
Preparing trim sheet and taking care of ramp function and taking care of baggage, while
handling international flights. (Emirates, luftansa, Qatar, and Malaysian airlines)
PERSONAL TRAITS:
• To constantly gain knowledge, as I believe learning is a never-ending process and there is a lot to be explored. Doing so will lead me through the path of success and a fast career track.
• A self motivated team player with efficient work style, excellent inters personal and communication skills. Fluent in English, Hindi, Telugu.
• Team Management, identifying skills of teammates, smart working.
• Always active in learning and learned to achieve success enjoyment in work.
EDUCATIONAL QUALIFCATIONS:
SCHOOL: Mohan Sec School, Vizag.
INTERMEDIATE: Excel Jr College, Vizag
DEGREE: MVR Degree College, Vizag
MBA from O.U (distant education)
PERSONAL DETAILS
Languages Known : English, Telugu, and Hindi
Permanent Address : Dr: 9/9/73, Jogavanipalem
Gajuwaka, Visakhapatnam,
Andhrapradesh-530026
Phone Number : 095********
Email : *********@*****.***
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