Finance Resume

Enthusiastic, energetic, and results-driven professional who is actively seeking to further my career in the banking and finance industry and work for a company where I can utilize my skills and knowledge to bring about the company’s aim.

QUALIFICATION SUMMARY

Accomplished and highly skilled Professional with strong experience and knowledge in business/personal loans processing and areas of Compliance in the field of Finance. Performed task in a fast-paced environment demanding strong organizational, planning, negotiation, technical and interpersonal skills. Trustworthy, ethical and committed to superior customer service and work quality. Confident in interacting with individuals at all levels. Detailed oriented and able to multi-task effectively and work according to deadlines. Maintained a strong track record and expertise in:

- Management/Supervision

- Negotiation Skills

- Organizational/Planning

- Effective Communication

- Customer Service and Relations

- Time Management

- Effective Team Player

- Team Building and Leadership

- Problem Identification/Resolution

PROFESSIONAL HIGHLIGHTS

-Management, Supervision and Training Skills

-Promoted rapidly from employee at a retail store to Supervisor.

-Participated in employee recruits, training and organizing staff rosters.

-Successfully trained CEOs, managers, supervisors and staff on Compliance issues on an ongoing basis.

- Successfully streamed lined sections of banks procedures to increase productivity and accountability.

ORGANIZATIONAL, PLANNING & VERBAL SKILLS

-Organized, planned and attended business meetings for bank clients either to discuss new products, revise current loans or reach new business deals. Developed and utilized overheads or handouts in report form which was helpful to clients that made them easily understand any relevant information.

-Successfully organized and implemented business deals from start to finish within deadlines. This involved generating financial contracts and other legal papers according to bank regulations and guidelines and in particular according to specific set “approvals”, and reassured contracts were signed. Continuously talked with the clients to make sure everything is going smoothly.

-Organized and attended settlements and made sure all bank checks were accurate and handed to correct parties along with required papers.

-Skilled in task management and follow through. Consistently noted by senior management, staff, clients, and customers for superior detail-oriented management skills, ability to prioritize tasks to accomplish maximum results and timely completion of projects.

CUSTOMER SERVICE SKILLS & RELATIONS

-Maintained extensive Customer Service skills. Answered phone inquiries, interacted with customers on a daily basis.

-Talked and interacted with bank clients and other banking personnel to make sure all financial needs of clients were met and the clients were happy including resolving any problems with accounts, carrying out and authorizing financial transactions, organizing bank checks and answering queries about their accounts or bank products.

- Interacted with IT clients on a regular basis to get additional information on their needs regarding the software being developed and tested. Conveyed this information to Programmers and Project Leaders and provided customer service in a retail environment.

TECHNICAL SKILLS

- Worked on Westpac Bank Template “WES” to generate financial contracts and other legal papers.

- Utilized knowledge in Microsoft Word, Excel, Access and Power Point for effective presentation of reports to bank and IT clients and to assist in writing Credit Risk Reports as well as in Windows NT and SQL Server 6.5 to test software and develop Technical Documents.

- Conducted training in HTML Programming, JavaScript Programming, VBScript Programming, Visual Interdev 6.0 and ASP. Designed and developed website using VB Script and HTML.

- Gathered and analyzed financial statements and cash flows of business to write the Credit Risk Report required for loan approvals.

- Using software called “Symitar” (used by many Credit Unions), developed many programs to gather relevant information about the Credit Unions banking activity that were used by the CEO/Managers or the Marketing firm for their purpose.

- Maintained a strong track record in updating and organizing Banks database with any transactions/correspondence between the Bank and their customers.

WORK HISTORY

LOAN and COMPLIANCE OFFICER (April 2007) FedFinancial Federal Credit Union, Rockville, Maryland

- Worked up and approved consumer loans such as car loans and personal loans and originated mortgage loans. Used “Genesis” software to work up mortgage loans.

- Continued performing duties as a Compliance Officer.

COMPLIANCE OFFICER/IT BACKUP (Sept. 2004 – Oct. 2006) FedFinancial Federal Credit Union, Rockville, Maryland

- Served as IT Backup for the IT Manager, and responsible for making sure that the Company had policies governing all areas of Credit Union activity and must be up to date and accurate.

- Anticipated policy changes ahead of time and made changes to the policies when rules and regulations as decided by The National Credit Union Association (NCUA) were changed. Made sure changes were made to existing procedures or policies so that the Credit Union would be ready prior to the changes becoming mandatory.

- Worked with the CEO on initial approval of new and edited policies and procedures, then had it ready for final approval by the Board of Directors.

- Trained (and re-trained) all staff members (from the CEO to Member Service Representatives) on new or existing procedures and policies.

- Monitored the training undertaken by the credit union on an excel sheet.

- Involved in the marketing aspect of the branch (including the new branches).

- Effectively worked with various marketing firms for marketing materials needed by Fed Financial but when immediately needed, instead of going through the marketing companies, I did the initiative to produce the needed material (banners for example).

- Responsible for overseeing the Credit Unions Credit Card program and handling any disputes.

- Engaged in daily and monthly data backups if needed, generated reports on SYMITAR (software that most credit unions use) and studied the report, then made necessary actions if there were errors committed by any personnel.

MEMBER SERVICE SPECIALIST and IT BACKUP (Aug. 2003 – Sept. 2004) FedFinancial Federal Credit Union, Rockville, Maryland

- Involved in cash handling, setting up and maintaining Bill Pay, Wire transfers, ordering credit cards, opening/closing accounts, ACH and general account maintenance/inquiries.

- Disbursed consumer Loans, such as Car or Personal Loans. Also cross sold loans from personal loans to home loans on a regular basis. Used “Genesis” software for originating mortgage loans.

- If needed, acted as the IT Managers backup and undertook steps to resolve any technical issues dealing either with a single computer or the Credit Unions entire computer network. Also did database backup and maintenance on a regular basis.

CONTRACT ADMINISTRATOR (July 1999 – Nov. 1999) Macquarie Bank Inc., Australia

- Responsible for technical specifications and proof reading of financial loans for the bank’s clients and prepared contract documents.

- Also did database entry for the Company.

BUSINESS SERVICE MANAGER (1997-1998) Westpac Business Banking, Australia

- Worked on Westpac Bank Template “WES” to generate financial contracts and other legal papers.

- Oversaw the completion of all financial deals and transactions. Worked with several 3rd party groups to achieve timely completion of all financial deals. This involved working with the Underwriters, the Clients, other Banks and any other party that may be involved.

- Did the underwriting for certain business loans up to $20k for approval. This involved studying the financial statements of the company and estimating their credit risk.

- Authorized Settlements.

- Authorized financial transactions delegated to branches under my jurisdiction.

CUSTOMER SERVICE REPRESENTATIVE (1996-1997)

- Primarily involved in cash handling and ATM settlement.

SUPERVISOR (Mar. 2004-Aug.2003) Kemp Mill Beer and Wine, Maryland

- Oversaw and carried out all daily operations of the store, from ordering and maintaining inventories, balancing check books, tendering cash and balancing cash registers.

- Resolved problems, mediated in staff disputes and handled customer complaints.

Software Tester/Technical Writer (June1998- May 1999) Rawa IT Solutions, India

- Organized and prepared effective test plans by understanding the entire project and client requirements. Tested the software according to the Test Plans.

- Regularly met with IT clients to update them on the progression of their software being developed and tested. Made sure their requirements were being met and if any additional/relevant information developed, successfully conveyed this information to Programmers and Team Leaders in the form of either memos or team meetings.

- Organized and attended meetings with IT Clients who were VP’s, Managers and Supervisors, to explain how their software would work, so that they could train their staff.

EDUCATION

Bachelor Degree in Economics, Finance (1994-1997)

University of Western Sydney, Sydney, Australia

Microsoft – Web Expert Track (2000)

Train Edge Inc., Tysons Corner, VA

COMPLIANCE Training Course Certificate (2004)

Fed Financial, Federal Credit Union

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