Successful Product Management Executive

JEREMY J WAXMAN

** ******** **** **** • Monmouth Junction, NJ 08852

848-***-**** • ******@*****.*** • www.linkedin.com/in/jeremyjwaxman

Visionary, results-centric experienced Product Management and Product Marketing executive and leader offering superior business acumen, coupled with proven success able to create/enhance business value through innovation and execution. Insightful manager experienced in building rapport, fostering productive discussions and building strong relationships to facilitate the discovery of accurate product solutions.

INDUSTRY EXPERIENCE

Product Management Product Marketing Marketing

Enterprise Software Software as a Service (SaaS) Software Development

Financial Services/Banking Meetings & Events Emergency Assistance & Evacuation

Web-based Applications Waterfall Methodology Agile Methodology

SKILLS

New Product Development Strategic Planning Product Ideation & Definition

Partnerships & Alliances Project Scope Development Statement of Work

Resource Management Process Enhancements Competitive Market Analysis

Business Case Development Business Development Project Management

Cross-Functional Collaboration Product Launch Strategy & Execution Marketing & Product Collateral

EMPLOYMENT HISTORY

StarCite, Inc. Philadelphia, PA 2008

Director of Product Management/Marketing

• Successfully lead Product Marketing effort for industry leading SaaS vendor in the Meetings Management industry working in an Agile environment

• Responsible for configuration, strategy and positioning of product solutions including optimization of pricing and discounting of StarCite applications

• Successfully developed and executed a Global Customer Advisory Board consisting of 12 high-level executives from Fortune 500 companies providing insight and strategic input to StarCite

• Active conference speaker and panelist on Strategic Meetings Management and StarCite technology

• Effectively created and expanded industry analyst and strategic partner relationships

• Successfully developed, implemented and managed the StarCite Executive Forum and User Roundtable

• Efficiently modified the outbound communications process to be in line with the Agile development process, reducing Customer Service volume and greatly increasing client satisfaction

• Created and maintained marketing collateral for American Express meetings360 relationship

• Effectively modified and maintained industry benchmarking information including deploying a next generation benchmarking survey

• Successfully developed and distributed client specific, externally facing documentation for use in the sales and account management sales process

• Evaluated and revamped an ROI calculator for existing clients for use in the Account Management process

• Effectively completed competitive intelligence reviews of major competitors and developed industry whitepapers

Yodlee, Inc. Redwood City, CA 2006 – 2008

Director of Product Management

• Responsible for Yodlee BillPay product, significantly outperformed 2007 revenue projections; main focus in 2008

• Profitably implemented Yodlee BillPay with American Express, Capital One and a top 5 financial institution

• Successfully managed off-shore team of over 50 individuals in Product Management, Program/Project Management, Development, Marketing, Finance and Quality Assurance in a Waterfall environment

• Successfully authored and maintained product roadmap detailing future of Yodlee BillPay

• Developed brand strategy and product positioning aligned with corporate sales objectives

• Authored clear and detailed functional specification documents for product components and enhancements in DOORs

• Effectively delivered presentations and product demonstrations to senior management of top US financial institutions

• Delivered effective sales training and sales support, and provided concise, factual briefings to industry analysts

• Substantively participated in contract negotiations, contract review and overall sales process

• Effectively recruited, trained and mentored Yodlee BillPay Product Management Department

• Successfully managed payment processor and network relationships

• Contributing member of Product Steering Committee, determined key cross-product components included in releases

• NACHA Council for Electronic Billing and Payment representative

Online Resources Corp. (formerly Princeton eCom) Princeton, NJ 2006

Client Business Manager

• Managed portfolio for 17 clients, representing over 20% of FY 2005 organizational revenue

• Evaluated and maintained currency of client agreements by compiling and analyzing data as it pertains to industry trends

• Identified and presented new revenue generating business opportunities to management team

• Cross-sold and up-sold additional products and services to current client base

• Maintained and enhanced existing business relationships through a series of quarterly on-site visits and weekly communications

• Provided high-level technical support for products and services to clients

International SOS Assistance, Inc. Trevose, PA 2002 - 2006

Product Manager

• Effectively managed the Individual Traveler Consumer Product producing $2.35MM in revenue in FY05 (a 24% increase vs. prior year) and a forecasted revenue of $2.6MM for FY06

• Project managed the $500,000 Consumer Website Redesign, implementing new online purchase process and completed both on time and within budget

• Responsible for completing business case analysis and developing and brainstorming ideas for future enhancements to current products

• Designed and managed development of a new membership card design and process distributed to over 1,200 corporate clients, including 80% of the US Fortune 1,000 and 12,000 Individual Travelers annually

• Actively managed Call Center Staff completing Individual Traveler Sales and replying to inquiries

• Provided timely and effective marketing assistance to Regional Sales Directors resulting in $39MM in revenue in FY05

• Successfully managed Affiliate and Broker programs with over 300 members selling SOS memberships resulting in $35,000 in revenue in FY05

• Designed and modified Sales Collateral in Quark & Photoshop resulting in corporate savings of over $50,000 per year

• Efficiently completed an Individual Traveler product price increase resulting in increased unit sales and revenue

• Provided vendor relations for collateral and membership card printers including contract negotiations and maintenance

• Successfully managed corporate partners that enhance and supplement products and services

Princeton eCom Princeton, NJ 2000 - 2002

Product Manager

• Responsible for completing business case analysis and developing and brainstorming ideas for future enhancements to current products. Promoted to Product Manager after just five months with the company

• Designed and managed development of a Customer Service Interface for use by over 1,200 financial institutions allowing for a 50% increase in overall workload without an increase in staff

• Developed marketing and sales strategy for Electronic Balance Transfer product projected to produce $5MM in revenue

• Provided sales support for the Vice President of Sales to large financial institutions to discuss modifications and possible enhancements to the product line resulting in 1,000,000 additional transactions per month

• Authored and edited Customer Service Interface User and Administrative Manuals for distribution to over 1,200 clients

• Negotiated a reduction in printing costs of Customer Service manuals by over 30%

• Identified and resolved issues with a weekly product update possibly affecting all 1,200+ financial institutions; developed and implemented a procedure to avoid any further possible issues

• Exhibited and explained products at nationally recognized industry trade shows and conferences to develop relationships with current and future clients

• Authored and managed weekly product updates for entire financial institution client base

EDUCATION

Rutgers University New Brunswick, NJ 2000

Bachelor of Arts

ADDITIONAL INFORMATION

• Former member of the Doylestown Rugby Football Club, Princeton Athletic Club and Rutgers University Rugby teams

• Alumnus of Sigma Nu fraternity, Delta Phi chapter

• Former player on the Princeton eCom and Johnson & Johnson corporate softball teams

• Interested in physical fitness, weightlifting and an avid golfer

• Coached community baseball and softball teams

• Coordinated YMCA basketball program for young children

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