Customer Service, Assisted Living, and Nursing Home
Resume:
Dawn Owens, RMA, AAS
*************@***.***
Objective
Registered medical assistant seeks opportunity to apply skills and training. Will demonstrate a sensitive, caring approach to patient care along with the ability to work cooperatively with all members of the health care team. Excellent clinical, interpersonal, organizational, problem-solving, and communication skills. Computer proficient.
Education
ECPI University Concord, NC
AAS Medical Assisting Dec 2011
Cuba Manor Cuba, MO
Certified Nursing Assistant Mar 2010
Skills, Training and Certifications
Measure patient vital signs and chart medical history
Measure medications and give injections
Perform capillary and venipuncture blood draws
Attach leads to patient and perform EKGs
Properly handle and dispose of bio-hazardous materials
Understand and use medical terminology
Proficient using Microsoft Office Word, Excel, PowerPoint and Outlook
Understand and will comply with HIPAA regulations regarding patient privacy issues
Certifications
RMA, CPR, Dementia, Patient Care Assistant
Work Experience
Southern Clinics Salisbury, NC
Medical Assisting Extern Nov 2011-Dec 2011
• Greeted and escorted patients to examination room; obtained medical history and chief complaint; measured and recorded vital signs
• Performed venipuncture and gave injections (testosterone, flu, etc.)
• Obtained biological specimens and performed preliminary laboratory tests (urinalysis, rapid strep, H-Pylori, tetanus)
• Performed pulmonary function testing and breathing treatments
• Attached leads and performed EKGs
• Assisted physician with X-rays and developed film; reloaded canister between exposures
• Performed IV hydration treatment
• Assisted physician with examinations and procedures
• Set up and prepared examination room for physician use
• Stocked supplies and medications; obtained samples to be distributed to patients
• Checked patients in and out using Medisoft and Sevocity software
• Answered patient phone calls and scheduled appointments; made patient reminder calls
Carillion Assisted Living of Harrisburg Harrisburg, NC
Personal Care Assistant May 2010-Mar 2011
• Disposed of waste materials
• Stripped beds and change bed and bath linens
• Assisted residents in performing activities of daily life (bathing, eating, dressing, attending to personal hygiene, etc.)
• Planned and lead daily activities designed to increase mobility and memory skills of patients with dementia or Alzheimer’s disease
• Safely escorted/transported patients to and from various appointments
• Monitored patients for positive and negative changes in behavior or physical condition and reported any changes to healthcare coordinator
• Performed light housekeeping in order to maintain a safe, clean and neat environment for patient
• Provided post mortem care (bathe the deceased)
Dawn Owens
Page 2
Carillion Assisted Living of Harrisburg (cont.)
• Monitored cleanliness and safety of residence, taking care of necessary issues and performing light housekeeping chores
• Safely moved patients to and from beds/chairs
• Emptied catheters and discarded of content appropriately
• Used cleaning products to clean, sanitize, and disinfect surfaces and objects
• Organized cabinets, drawers, and closets; cleaned windows and glass surfaces; vacuumed and mopped floors
Cuba Manor Nursing Home Cuba, MO
Nursing Assistant Dec 2009-May 2010
• Disposed of waste materials
• Stripped beds and change bed and bath linens
• Entered, update and maintain patient information in computerized database
• Assisted residents in performing activities of daily life (bathing, eating, dressing, attending to personal hygiene, etc.)
• Monitored patients for positive and negative changes in behavior or physical condition and report any changes to healthcare coordinator
• Performed light housekeeping in order to maintain a safe, clean and neat environment for patient
• Monitored patient intake and output
• Monitored and document changes in patient behavior/health and record incidents
• Provided post mortem care (bath the deceased, remove all lines and tubing)
• Cleaned colostomy site and change colostomy bags
• Monitored cleanliness and safety of residence, taking care of necessary issues and performing light housekeeping chores
• Safely moved patients to and from beds/chairs using mechanical lift
• Emptied catheters and discarded of content appropriately
Wal-Mart Sullivan, MO
Service Writer/Sales Associate Sep 2005-Sep 2009
• Provided excellent customer service by being polite and patient while dealing with patients in person or over the phone; made sure that customer understood reason for actions taken
• Listened to customer requests while exhibiting a concerned and professional demeanor; explained policies and procedures to clients
• Monitored and maintained merchandise displays and stock new merchandise as needed
• Greeted customers and offered assistance in locating merchandise
• Provided quotes and scheduled moving services
• Maintained clean and neat appearance of work station throughout the day
• Unpacked incoming merchandise; marked prices on merchandise; attractively stocked shelves and displays with merchandise
• Assisted in annual internal audits of merchandise, procedures and processes
• Exceeded monthly sales quota by assisting customers in making purchase decisions
• Retained customer base by listening to and resolving complaints about defective merchandise
• Greeted customers, scanned merchandise and packed items with care
• Helped co-workers to ensure great customer service and promote good team atmosphere
• Assisted customers as appropriate to ensure pleasurable shopping experience
• Created price tags and sale signs
• Responded to customer concerns in order to lessen customer apprehensions and develop a feeling of satisfaction
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