Customer Service Software
Resume:
Angela Giles
Cordova, TN 38016
q6nhpv@r.postjobfree.com
Objective To obtain a position that will allow me to implement my technical skills such as designing relational databases, reports, and queries using Microsoft Access & SQL, extracting data internally/externally to a database server, troubleshooting PCs and laptops hardware/software issues, and use organizational skills to advance the growth of the employer. I have the desire to learn new skills and gain advancement in varies software such as SQL, SharePoint, etc. I am able to analyze errors and provide the best solution, able to learn quickly, and able to work independently or within a team.
Skills Use effective communication verbally or written with team members or customers, able to meet deadlines and how to manage work and timelines, able to create relational databases/queries using Microsoft Access and SQL, very detail-orient with data information, able to troubleshoot technical hardware/software issues such as repairing/upgrading hardware or installing antivirus, and able to operate switchboard phone lines, and the ability to sync handheld devices.
Education
University of Memphis- December 2010
Major: Management Information Systems
Degree: Bachelor of Business Administration
Certification: Microsoft Certified Specialist
Jackson State Community College- May 2005
Major: Microcomputer Networking
Degree: Associate of Applied Science
Humboldt High School- May 2001
Diploma
Related Coursework
•Understanding the WANs/LANs/VPNs
•Understanding SQL queries/ query languages
•Microsoft PowerPoint, Access, Project, Excel, Word, Outlook Exchange, and Visio
•Understanding the methodologies of SDLC
•Understanding the Change Management Plan/Charter in Project Management
Work Experience
City of Memphis Credit Union, Memphis, TN
Bank Teller
May 2008- Present
•Provide customer service to member by assisting with financial transactions such as posting loan payments, withdrawls, deposits,etc.
•Be initiative as team member to accomplish sale goals such as donation drive or opening up new accounts.
•Develop productive working relationship with the business functional areas such as Loan/Debt Solutions Dept.
•Setup new accounts on the banking domain using Symitar Episys software.
•Resetting passwords and clearing lockout accounts online by resetting user’s preferences.
Freelance Work
IT Support Consultant
August 2010- present
•Provided installation and configuration of desktop computers, peripheral equipment, and software.
•Analyzed end users technical issues in the computing software and hardware.
•Resolved issues in a timely manner.
•Provided upgrades by installing Microsoft Windows 7 on the desktops.
•Able to support end users on Microsoft Windows XP/7.
Lesure Computer Services, Memphis, TN
Service/Field Technician (Internship)
June 2010-August 2010
•Used Remedy software to process trouble tickets with printers, hardware, networking issues, etc.
•Used Active Directory to verify users’ access on the system domain and modified any change request.
•Analyzed technical issue from helpdesk to onsite, reset user passwords, configure workstations settings on same domain, set internet properties requirement for users.
•Used IObit software to run scan on PCs to checks malware, fix and clean registry, and defrag hard drive.
•Imaged PCs, installed Window XP/7 on PCs/laptops, and installed hardware/software.
Flextronics, Memphis, TN
Test Operator
May 2007- February 2008
•Repaired/Upgraded Dell laptops by replacing hardware or installing drivers/software/updates.
•Ensured that testing was completed such as a diagnostic testing, checking sound, and the functionality of the keyboard and monitor.
•Analyzed technical issues and implementing the best solution.
•Documentation of every technical issues using Oracle software and justified requirements.
City and Regional Planning, Memphis, TN
Office Assistant (Work-study)
September 2006- April 2007
•Created research database for student using Microsoft Access, the database contain information such as check out/return dates, what books are available, and type of material: book, video, or magazine.
•Operated the telephone systems by transferring calls to the correct extension or voicemail, and documented detail messages.
•Created daily reports on the available/ unavailable material for students.
•Data entry/ copied/ faxed information for supervisor and run office errands.
Interworks, Jackson, TN
Computer Technician (Internship)
January 2005- May 2005
•Built / repaired PCs by installing motherboard, cabling, software, memory, cmos battery, etc.
•Troubleshoot hardware/software issues and implement the best solution.
•Setup workstations on the same domain, configure the settings for printer servers, and using CAT-5 to connect routers/switches to workstations.
•Installed Antivirus software on PCs and made sure updates are done often.
References Available upon request
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