Customer Service Manager

Janine Liebenguth

*** ******* ****

Luverne, AL *6049

***/***-**** – Home

***/***-**** – Cell

**********@*****.***

OBJECTIVE:

To contribute to an organization’s success through the use of my exceptional customer service, administrative and people skills.

SKILLS:

Proficient with Microsoft Word, Microsoft Publisher, Act!2000, Q&A/Q&A Write, Typing-73 wpm, Ten-key, Front Office Management

QUALIFICATIONS:

Solid administrative and customer service experience

Detail oriented “multi-tasker” in a pressured environment

Effective communicator (telephone, interpersonal and writing)

Dedicated and hard working individual

EXPERIENCE:

09/93 – 12/04 Talon Instruments, San Dimas CA

Sales Coordinator/Office Manager

Administrative support for President, Vice President and Engineering staff

Compose correspondence, databases, comparisons and reports

Sales support/customer service – quotations, orders, follow up, problem resolution

Coordinate shipping dates for orders with production and test departments

Receptionist for all incoming lines

Maintain/update product manuals and sales literature; burn-in software CD’s

Manage product advertising with various trade publications

03/89 – 06/93 Rain Bird Corp, Glendora CA

Customer Service/Co-op Advertising Manager

Administer Co-op advertising – monthly accrual calculations, annual exceptions report

Commission calculation – set up and maintenance on computer, maintain logs, issue checks

Administrative support for Vice President, Marketing Manager and Engineering Manager

Coordinate all facility needs for department; serve on corporate telephone committee and activities committee

Maintain customer master mailing list and sales analysis reports

Control department purchase orders, maintain logs, manage petty cash fund

Customer service and sales support; handle and route 800 number calls

(Represented Division as the San Gabriel Valley YWCA Woman of Achievement Honoree, 1993)

08/86 – 12/88 Beelner & Thomas, Monrovia CA

Customer Service

Customer service and sales support – quotations, orders, follow up, problem resolution

Maintain government contract orders

Compose correspondence pertaining to customer service and accounts receivable

Purchasing Assistant – shopped for new items, called in orders, maintained logs

Attend production meetings; relief switchboard; yearly inventory

EDUCATION:

Carroll High School, Ozark Alabama

Enterprise State Jr College, Enterprise Alabama (Secretarial)

“Organized Secretary” Seminar Training

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