Medical Clerical and Administrative/Managerial
Resume:
P O Box ****
Whitehouse, Texas *****
Kingwood, Texas 77339 Phone=903-***-****
E-mail:
*************@*****.***
Stephanie Muller
Summary of qualifications Possess administrative & managerial skills. Scheduling, filing, multi line phones, insurance verification, data entry, accounts receivable/payable, payroll, billing, admitting/check in and check out of patients, ten key, medical terminology, strong customer relation skills, ICD 9/CPT coding, working with vendors. Knowledge of all types of office equipment. Marketing/PR. Posses computer knowledge of Microsoft Windows programs. Also possess patient care skills, i.e. vitals, medication assistance, H & P’s, charting, and hands on patient care. CPR Certified. Managing and maintaining budgets and all day to day activities of a clinic setting.
Education Tyler Junior College--------Tyler, Texas
Associates in Applied Sciences in Business Management
Robert E. Lee High School----Tyler, Texas
Diploma
Professional experience 09-2011 to present Edge Medical Supply
Tyler, Texas
Reimbursement Specialist Insurance Dept.
Medicare, Medicaid, Commercial Insurance and Workers Comp. billing, posting, appeals and insurance verifications for durable medical equipment.
Posting of all patients and insurance payments.
Responsible for all Government and Commercial Insurance appeals on medical claims that pertain to the Durable Medical Equipment.
Collections
01-2008 to present Foot Clinic of East Texas
Tyler, Texas (currently work from home prn)
Administrator/Office Manager
Overseeing the operation of the business which includes 9 clinics in the East Texas area.
Responsible for all Human Resources of the clinic, (hiring, firing, payroll, attendance, employee reviews, employee recognition programs etc.)
Training of all employees for front staff and back staff.
Accounts receivable/payable.
Responsible for ALL purchases for the clinics.
Controlling and maintaining the budget.
All Administrative duties and decisions.
Responsible for all banking needs for the company.
Schedule surgeries at hospitals as well as the in office surgery procedures.
Verify insurances and prepare all patients services for the billing company to post the charges for submission of claims electronically.
Maintain all inventory of medical and office supplies and place orders with vendors.
Responsible for all advertising in approximately 20 East Texas phone directories.
Assisting with answering 22 phone lines.
Customer Service (handling all patient complaints)
Credentialing physicians, and making sure all Insurance Contracts are renewed and work closely with Insurance Company Representatives to assure all contract fee schedules are negotiated when needed.
06-2007 to 11-2011 Ear, Nose, and Throat Associates of East Texas Tyler, Texas
Reimbursement Specialist Insurance Dept.
Medicare, Medicaid, and Workers Comp. billing, posting, appeals and insurance verifications.
Posting of all patients payments.
Responsible for all surgery and consult reports that are obtained from the hospitals.
Collections
03-2006 to 06-2007 Trinity Mother Frances Hospital-Trinity Clinic
Tyler, Texas
Clinic Manager Urology & Sleep Medicine
Overseeing all staff, development and operation of these said clinics
Train designated employees
Customer Service
Administrative duties and decisions
Controlling and maintaining physical year budget
Ordering of all medical/surgical and office supplies
Payroll
Check in and Check out of patients
Scheduling appointments
Verifying insurance
Collections
All Front office duties as well as back office duties with MA’s and nurses.
09-2005 to 02-2006 Horizon Diagnostic Center/DBA Horizon Open MRI
Tyler, Texas
Center Manager
Was responsible for overseeing all staffing, development, and operation of the Tyler Center.
Train designated employees in Tyler center as well as other centers located in Texas.
Customer service
Administrative duties and decisions
Controlling and maintaining center’s budget
Payroll
Accounts Payable / Accounts Receivable
Scheduling
Patient Intake and Check out
Coding; (CPT, ICD9) for medical claims.
Responsible for submission of Radiology reports and resubmitting any and all reports for corrections.
Center inventory control
Insurance verification and pre-certification/authorization for medical insurance claims. (Medicare, Medicaid, Commercial Insurance, Workers Compensation, as well as third party insurance and attorney liens.
Company credit card reconciliation of Tyler Center
Marketing inside/outside.
10-2002 to 8-2005 Texas Spine & Joint Hospital------Tyler, Texas
Radiology Clerk/Office Coordinator
Scheduling, filing, answering multi line phones. Maintaining radiology films and reports as required by TDH and HIPPA.
Admitting (check in and check out of patients)
Billing, customer relations, some marketing/PR.
Assisted physicians as well as their offices for any and all radiology needs. Responsible for radiology reports for radiologists and their billing office.
Responsible for ordering all office supplies and radiology filing supplies.
Worked closely with materials department and vendors in creating and ordering office forms, and multi tasking as well as meeting deadline requirements.
Responsible for all medical legal as it regarded to radiology films/medical records release of information. Worked closely with document retrieval companies and attorneys.
Computers---Word, Excel, some PowerPoint as well as AdvantX software program as it applies to specialty hospitals.
All general secretarial and office duties.
7-1995 to 10-2002 Trinity Mother Frances Hospital-----Tyler, Texas
Radiology Clerk
Filing, answering multi line phones. Work in stressful and very fast paced office situations. Multi task and customer relations.
Responsible for maintaining and ordering all office and departmental inventory.
Assisted physicians and their offices with any and all of their radiology needs.
Responsible for all medical legal as it regarded to radiology films/medical records release of information. Worked closely with document retrieval companies and attorneys.
Computers---Word, Excel, as well as 2 RIS software systems and TDS hospital software systems, and the hospital wide scheduling system.
Served in a supervisory manner when office manager was out.
All general secretarial and office duties.
4-1989 to 11-1994 AAA Home Health Care-----Tyler, Texas
Office Manager and PRN Home Health Aide
Scheduling, filing, typing, ten key, insurance verification, billing, busy multi line phones.
AR/AP, Payroll, bank statement reconciliation
Making travel arrangements for owner.
Supervised 40 + employees.
All other general secretarial and office duties.
Computers (Peachtree accounting program).
Assisted home health care patients with medication needs, monitoring vitals, charting, medication needs etc.
Personal and Professional references available upon request.
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