Sales Customer Service

Harinder Yadav

***********@*****.***

Civil line Kanpur 208010

#91+993*******

CURRICULUM - VITAE

Objective: Looking forward for a post in the management responsibility, with an organization where demonstrated skills in retailing business and operation, stocks, sales and team management can be translated into growth and profitability.

Experience:

Lifestyle International Pvt. Ltd.

25th Jan 05- till date

Gurgaon, Jaipur, Kanpur store

Job Title: Assistant concept manager

Job Description:

• To manage the floor of Adult Apparels (Men’s & Ladies’) & accessories as a profit center with a commercial approach.

• To analyze the Space, Stocks and Sales for the concept, departments, categories, brands and group and lead the in meeting, sales target for the store.

• KRA s

• Sales maximization.

• Visual merchandising.

• Retail Standards.

• Stock management.

• Training and manpower development.

• Market intelligence, tracking competition and reporting.

• General administration & miscellaneous retail operated activities.

Job Responsibility

Handling the Apparel concept of the store in terms of Business development, follow up with MCs team, Operational parameters and organization standards, annual/month target distribution and achievement, staff training and motivation, shrinkage control, as well as handling the store operations in terms of store opening and closing.

Operational Functions for the store:

• Opening and closing of store, handling cash flow, preparing sales profit reports..

• Responsible for all financial transactions and returns – Monitoring store returns, streamline store impress funds.

• Training, Hiring & development –Ensure staffing levels are adequate to effectively operate the store, and ensure employees receive training necessary for their job responsibilities.

• Client Relationship – Liaison with all In-house operational departments and take care of the basic Infrastructure needs.

• Inventory Management – Verify stocks & co-ordinate with the warehouse to validate daily stock movements & ensuring proper amount of inventory is displayed for the customer, by ensuring that selves and racks remain stocked and the product is frequently rotated out of the storage area.

• Inventory shrinkage & Audit – Perform perpetual, stock take and regular stealth validations in the cash registers. Ensure merchandising techniques and customer service skills minimize the possibility of product being stolen.

• Conducting inter concept meetings – Where various areas and metrics are reviewed and analyzed for improvements.

• Responsible for addressing and resolving customer grievances.

• MIS Reporting – Sales figures sent to the higher management, showing trend analysis on various parameters.

Sales Generation & Analysis:

• Adapt at mapping growth trends of store and comparing with competitors to evolve strategies for future escalation quantitatively.

• Set and monitor weekly & monthly sales targets; carry out periodical performance reviews.

• Perform sales analysis of quantitative data to understand reasons for achievement or non-achievement of sales targets.

• Prepare monthly performance reviews for analyzing the sales and market competition.

• Provide relevant feedback and commercial information to the Business Manager and other areas of the business, including provision of regular reports

• Operate an effective stock management system to maximize sales and profitability.

• Analyze sales per square feet and re-built the floor layouts and visual merchandising, impacting the increase in sales.

Customer Relations/Service:

• Ensures high-quality service to facilitate customer satisfaction and repeat clients.

• Train retail team and trainees on product and sales/after sales customer service to ensure the very best service from the floor

• Set, monitor and continually seek to improve customer service standards within the store.

• Provide a safe and clean store environment for employees and customers.

• Ensure staff has a full understanding of all store activities, company goals and priorities.

• Attend and contribute to management meetings, as required.

• Ensure there is a management/supervisory presence at all times in each division.

• Network with clients for corporate dealings and bulk orders.

Working relationships:

• Internal

• Store staff

• Merchandisers

• Retail operations team of the store

• Human Resource

• External

• Customers

• Supplier

• Buying team

My say about my work: “I am heading the floor of adult apparels and accessories since JAN 05 my core area has been to plan and to provide direction to the floor team for managing the departments / categories / brands, with best of the retail standards, VM, and achieving the targets sustaining the desired margins. I have an excellent team of, retail sales staff & merchandisers, with Store Admin, Inventory & W/H team as support. My role also includes induction, training and manpower development, constant upgrade on product knowledge & feedback, regular market surveys & tracking competition.”

Education : Bachelor in Arts 2004 from Rothak University

Professional Skill : ONE-YEAR Course MS-Office

Personal Detail:

Father’s Name : Shri Babu Nand Chowdhary

Father’s Occupation : Indian air force

Date of Birth : 28th Oct 1982

DATE:

PLACE: KANPUR (Harinder Yadav)

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