Customer Service Medical

JACQUELYN STEPHENS

**** ****** ***** • Tampa, Florida 33612

Tel. 813-***-**** • Alt. Tel. 813-***-****

************@*****.***

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Certified, performance-driven and dependable professional with 13+ years in the medical industry. Acquires skills quickly when taking on new responsibilities. Works well under pressure while maintaining attention to detail. Operates with high degree of sensitivity and confidentiality.

KEY SKILLS:

• Detail-oriented and conscientious; focused on thoroughness and accuracy.

• Talented team member who creates a positive working environment.

• Demonstrates independent work initiative, sound judgment, and ability to meet deadlines.

• Well-organized with proven multi-tasking and support skills.

• Able to manage time and prioritize in fast-paced environments.

• Strong written, verbal and interpersonal communication skills.

• Skilled and competent in medical office administrative, billing and insurance functions.

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SUMMARY OF QUALIFICATIONS:

Medical Assistant • Clinical Lab Assistant • Patient Care • Allied Healthcare

CPR/BLS • HIV/AIDS • First Aid • Electronic Medical Management (EHR/EMR) • EKG/ECG

Medical Terminology • Anatomy and Physiology • Medical Office Skills

Clinical/Laboratory Procedures • Pharmacology • HIPAA Compliance • OSHA • Blood Borne Pathogens

Clinical Techniques • Specimen Collection and Handling • Urinalysis • Minor Surgical Prep

Injections (IM, ID, SQ) • Wound Care • Vital Signs • Phlebotomy/Venipuncture

Finger/Capillary Sticks • Front/Back Office • Computer Skills • Data Entry • Typing Skills

Medical Billing Systems (Amicus, IDX) • Cognos • AS400 • Medicaid/Medicare

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EDUCATION:

Ultimate Medical Academy, Tampa, FL

Medical/Clinical Lab Assistant, 2012

GPA 3.41 – Received Academic Recognition/Perfect Attendance

CERTIFICATION:

National CCMA, Certification # J4A8K3B5

National CPT, Certification #Q5N7A5N9

EXTERNSHIP EXPERIENCE:

Tampa Medical Group, Tampa, FL 02/2012-03/2012

Medical/Clinical Lab Assistant – 180 Hours

• Performed direct and indirect patient care tasks under the direction and supervision of the Registered Nurse or Physician.

• Interviewed patients, took medical histories and vital signs including blood pressure, temperature, pulse rate, and height and weight; recorded information on patient’s chart.

• Made certain rooms were stocked with adequate medical supplies.

• Directed patients to examination area in a timely, courteous manner.

• Explained medical procedures and collected laboratory specimens.

• Ran controls and patient specimens on lab equipment.

• Notified patients of lab results and gave injections, immunizations, and medications as prescribed by the doctor.

• Performed lab work consisting of throat cultures, hematocrits, and urinalysis.

• Drew blood and administered EKGs.

• Greeted patients, pulled charts, and handled general filing.

PROFESSIONAL EXPERIENCE:

PharMerica, Tampa, FL 06/2008-06/2009

Cash Associate I

• Applied payments per remittance from Medicaid, Medicare and other insurance carriers.

• Worked collaboratively with outside offices to obtain additional necessary information.

• Used computerized systems including Cognos and AS400.

CCS Medical/MP Total Care, Tampa, FL 03/2006-04/2008

Document Collection Team Member

• Collected and processed Medicare Physician Written Orders (PWO).

• Scanned and forwarded documents to Pharmacy Department.

• Prepared daily accounting spreadsheets.

Team Health Brandon Radiology Billing Center, Tampa, FL 12/2005-01/2006

Deposit Coordinator/Data Entry

• Prepared 8 lockboxes with a value of approximately $95K.

• Researched and resolved unidentified payments.

• Entered data into Excel spreadsheets.

• Accurately posted 50 patient data and charge entries into IDX billing system.

• Reconciled charges and informed management of errors in billing.

Medical Management Professionals, Tampa, FL 01/2003-12/2005

Office Clerk

• Balanced Medicare and Medicaid payments.

• Corrected and refilled medical claims.

• Posted patient medical payments.

Practical Management Professionals, Tampa, FL 09/1995-01/2003

Posting Representative

• Posted payments using Amicus billing system.

• Performed daily reconciliation of charges posted.

• Verified additional information on EOB’s.

• Identified and resolved payment errors.

• Processed patient, inter-departmental and insurance refunds.

ADDITIONAL EXPERIENCE:

Abernathy, Stern, Elsberry/Breckenridge Dry Cleaners, Tampa, FL – Customer Service 1993-1999

Kmart Corp., Tampa, FL – Cash Associate/Customer Service Associate 1989-1993

Various Banking Institutes, Tampa, FL – Head Bookkeeper 1971-1989

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