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Customer Service Sales

Location:
Brazil, IN, 47834
Posted:
January 31, 2011

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Resume:

J

OSEPH P. PILOTTE

**** *. *** *. ******, IN ***34 phone: 574-***-**** q60bfw@r.postjobfree.com

Sales Professional

Extremely energetic, goal-oriented, and focused professional offering over 20 years of practical leadership experience, cultivating relationships, supervising teams of high-performance employees, managing accounts, strengthening vendor relationships, developing new business opportunities, and leading sales and marketing activities. Diversified experience driving bottom line profitability, delivering stellar results on projects viewed as nearly impossible, and improving productivity by appropriately allocating resources.

Core competencies include:

Customer Needs Assessment Mitigation of Obstacles Consultative Sales

Field Sales Management Customer Service & Satisfaction Sales Closing

Strategic Planning High-Impact Presentations Market Research

Conflict Resolution Product Positioning Sales Forecasting

New Product Introduction Profit & Loss Management Sales Presentations

Direct & Indirect Sales New Market Development Diplomacy

CAREER MILESTONES

Achieved a 0.9% recidivism rate when grant funded offender program required a goal of 50%. (St. Joseph County Probate Court)

Recipient of three promotions during 12 year tenure within law enforcement industry. (Purdue University)

Catalyst in fueling annual revenue to $890,000 per annum from $250,000 by establishing successful profit centers, including in-house blood chemistry, operating services, and cremation program. (Derby-Newport Veterinary Services)

Reduced inventory 20% year-after-year by installing automated computer system accurately tracking merchandise and supplies. (Derby-Newport Veterinary Services)

Migrated business model into multiple referral hospital from single doctor practice, responding to more complicated and profitable veterinary cases. (Derby-Newport Veterinary Services)

Increased average cost per transaction to $102.00 from $48.00 and highest billed amount to $4,000.00 from $500.00 by recruiting only orthopedic doctor in the state of Vermont authorized to perform complicated orthopedic procedures. (Derby-Newport Veterinary Services)

SIGNIFICANT CAREER EXPERIENCE

ST. JOSEPH COUNTY PROBATE COURT - South Bend, IN 2007 - Present

COMMUNITY TRANSITION JUVENILE PROBATION OFFICER

Selected to startup and supervise a grant funded pilot program for high risk juvenile offenders of St. Joe County. Daily challenges require the organization of 62 high risk offenders, stabilizing their family dynamics, formulating suitable counseling plans, orchestrating the juvenile's release from the Indiana Department of Corrections, maintaining personal contact with juvenile client and family while successfully navigating a recidivism rate below 50%. Requires personally assuring the successful transition of the juvenile back to the community, strategically tracking each program participant to aid in securing annual grant funding of just over one million dollars.

DERBY-NEWPORT VETERINARY SERVICES – Newport, VT 2000 – 2006

DIRECTOR – BUSINESS DEVELOPMENT AND OPERATIONS

Embraced opportunity within startup organization to transform mixed animal veterinary practice into small animal specialization practice. Challenged with establishing and executing effective marketing strategy focused on strengthening brand, stimulating revenue, and securing network of resources. Additional activities involved supervising employees, analyzing market trends, developing new products and services, overseeing P&L functions, increasing new business opportunities, spearheading all customer service activities, and leveraging extensive agricultural industry knowledge to drive profits.

ADDITIONAL WORK HISTORY

PURDUE UNIVERSITY – West Lafayette, IN 1989 – 2000

LIEUTENANT DETECTIVE (1994 – 2000)

Promoted internally from patrolman and detective sergeant to Lieutenant Detective. Served as security liaison for all visiting dignitaries including Neil Armstrong, Pat Buchanan, Ross Perot, Indiana Senator Richard Lugar, Evan Bayh, Reba McIntire, and others as direct report to department captain. Strengthened DUI awareness on campus 75% by increasing DUI arrests and facilitating drug and alcohol awareness seminars. Maintained 35% solvability rate eight consecutive years. Primary trainer for workplace violence awareness presentations. Departmental liaison for all animal research security.

Earlier Work Experience Includes:

Rural King - Assistant Sales Manager

Asset Protection Manager – Target

Farm Laborer & Heard Manager – Pilotte Farms

EDUCATION

Bachelor of Science in Criminology and Social Work

BALL STATE UNIVERSITY; Muncie, IN - 1988

CERTIFICATIONS

Certified in Probation

Indiana Judicial Center National Coroners Certification

Certified in Law Enforcement

Indiana Law Enforcement Academy Certified Law Enforcement Instructor



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