Customer Service Sales Representative
Resume:
Timothy B. Ballard
****************@*****.***
San Antonio, TX 778249
Objective
A highly personable customer service representative who seeks to apply five (5) years of
experience in Professional Customer Service, Technical Support, Accounting Management, Sales
Processing, Call Center Operations and Department Supervision into a working position that will
allow me to utilize these skills towards a diverse and productive career.
Education
Ball High School, Galveston, TX
May 2004, received a high school diploma
Experience
Nationwide Insurance, San Antonio, TX
Customer Service Agent 2012 - Current
1) Provide general knowledge to account holder concerning a variety of insurance policies.
2) Perform quotes for auto, home and umbrella policies.
3) Assist account holder in obtaining a lower monthly premium.
4) Responsible for processing changes to account.
5) Responsible for retention of account holder.
Lowes, Webster, TX/Pasadena, TX
Sales Associate/Department Supervisor 2009 - 2011
1.) Provide outstanding customer service and selling warranties on Lowes products.
2.) Lead new hire orientation and training on company policy and safety guidelines.
3.) Assign certain duties to the employee, explaining how those duties are to be done and
communicate how the successful performance of those duties will be measured
4.) Responsible for approving timesheets/records and requests for time off
5.) Help employees address and resolve a wide variety of concerns and complaints.
6.) Discipline and/or termination of employees
Ultimate Staffing, San Antonio, TX
Customer Services and Sales Representative 2008 - 2009
1.) Received inbound calls from potential customers qualified each customer for various offered
health care plans
2.) Scheduled appointments for in home follow ups for field associates
3.) Explained benefits to customers; assisted with the location of in network physicians
4.) Made outbound sales calls
Sears Call Center, San Antonio, TX
Customer Services and Sales Representative 2006 - 2008
1.) Received inbound calls from Sears customers
2.) Scheduled appointments for the different services Sears provides
3.) Sold advertisement on Sears products and services.
4.) Received Sear's highest sales award four (4) consecutive months.
ACS, San Antonio, TX
Technical Support Representative 2003 - 2006
1.) Provided general cellular phone trouble shooting assistances to T-Mobile clients
2.) Provided technical support to T-Mobile clients
3.) Processed cellular phone activations, payments, and adding account features.
4.) Assisted customers with general account questions by phone and/or face to face.
References
Available upon request
Contact this candidate