Customer Service Management

ROSALYN C. HOLMES

** ******* ********

Markham, ON L3P 6H5

Phone: 416-***-****

E-mail: *************@*****.***

PROFILE

Seeking a position in management with a growing organization, who brings outstanding interpersonal, communication, organization and customer service skills, who has able to demonstrate continuous success at implementing brand-image marketing programs in the retail market industry.

HIGHLIGHTED SKILLS & ABILITIES

A high energy professional, with proven ability to impact customer relations through a ‘can do’ approach with strengths in the following areas:

Strong ability in finance management in retail store with up to 200 employees and a weekly sales exceeding 65 million dollars

Ability to deal courteously, professionally, and tactfully with the general public in a variety of situations

Demonstrated communication skills with the ability to present and promote services to a ethnically diverse clientele

Resourceful team player who excels at building trusting relationships with customers and colleagues

Excellent ability to multi-task, prioritize and meet tight deadlines

Highly motivated; one who takes initiative and work with minimal supervision

Computer Skills: MS Office, Excel, PowerPoint, Access, Email and Internet Explorer

ACHIEVEMENTS

Increased store profit by over 80% over a 10 year period in the retail industry

Effective Team Building and Team Management skills developed through successful completion of certificate program in Communication and Performance Management

Created and implemented incentive program with Human Resource Department to motivate positive result

Excellent result in demonstrating the ability in Business Mathematics, Accounting, Communication

ROSALYN C. HOLMES

Phone: 416-***-****

E-mail: *************@*****.***

EDUCATION & TRAINING

Business-Marketing Diploma 2010 – 2012

Centennial College, Toronto, ON

Conduct market research for an actual client and use it as background for a marketing plan

Write marketing plans that analyze the unique situation a firm faces, and make recommendations on actions to keep the organization competitive

Develop and deliver sales presentations and advertising plans

Learn the basic principles of customer relationship management and supply chain management, along with a broad range of strategies to optimize both

Get prepared for the challenges of global marketing

Apply basic skills in marketing graphics to generate support materials such as brochures, newsletters and Web page updates

Develop, plan and execute a college-wide event for charity

CURRENT WORK EXPERIENCE

Customer Services (Cashier) Part-Time 2011-Present Loblaw Company Limited Toronto, ON

Keeps supervisor informed of important information developments, potential problems and related information necessary for effective management

Assists customers waiting for check out in the store

Scans items, requests price checks, honors appropriate coupons, collects payment and gives change as appropriate

WORK EXPERIENCE

Operation / Store Manager 2000 – 2010

Mega Mart Wholesale Club, Kingston, JA

Prepared store performance report for Board of Directors meeting

Reviewed profit and loss account and managed store expense account

Organized and conducted monthly management and staff meeting

Trained and evaluated supervisors and staff

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate