Professional
Resume:
Katie A. Baker
Indianapolis, IN 46205
*********@*****.***
Profile:
Dedicated, organized, and responsible professional seeking a position with the opportunity to impact someone’s life while enriching my own. With 9 years of experience, I believe my customer service, insurance and administrative will be a positive asset to your team. I can effectively and efficiently execute projects, work individually and with the team, as well as multitask.
Skills:
-Customer Service
-Interpersonal Communication
-Technology Skills
-Time Management
-Organization
-Collaboration
Computers:
-Extensive experience with Microsoft Office programs.
Experience:
Research Associate, March 2012 to Present
Stericycle
I work as a dual agent between Stericycle and our clients researching and investigating discrepancies in pharmaceutical recalls and returns.
Accomplishments:
-Interpersonal communication skills strengthened through team building, professional development, and daily interaction with peers.
-Employee of the Month, April 2012
-Problem solving skills strengthened
Customer Service Representative, 2011-2012
Liberty Mutual Agency Corporation
Worked individually and with a team to assist customers through the claims process Consistently recognized for providing exemplary customer service. Recognized by management as a leading team member with quality results. Lead other team members to success.
Accomplishments:
-Customer Service skills strengthened through daily interactions with clients.
-Interpersonal communication skills strengthened through team building, professional development, and daily interaction with peers.
Claims Processor, 2008 to 2011
Travelers Insurance
Worked individually and with a team to assist in the claim handling process. I was responsible for registering new claims, inputting financials, and typing checks. Other administrative duties included filing, scanning, printing, and answering telephone calls as well as emails. In the absence of my supervisor, I was responsible for delegating job duties to my peers.
Accomplishments:
-Customer Service skills strengthened through daily interactions with clients.
-Interpersonal communication skills strengthened through team building, professional development, and daily interaction with peers.
-Technology skills strengthened through daily administrative duties.
-Consistent positive feedback from supervisor and co-workers.
-Notary Public for the State of Indiana, May 2010
Assistant Store Manager, 2006 to 2008
Papa Murphy’s Take and Bake Pizza
Managed and lead team in effective customer service. Conducted interviews, handled customer concerns, held team meetings, and attended multiple professional development courses. In addition, I also executed multiple administrative responsibilities including daily and weekly sales reports, signage, and product ordering.
Key-holder, 2003 to 2006
Old Navy
Lead the sales team in effective customer service. Some of my duties included handling the cash wrap (cash register and counting down drawers), data entry, printing sales reports, and effectively communicating with team and management. Consistently recognized by customers for providing exemplary service.
Education:
Ivy Tech Community College of Central Indiana, AS Fall 2012
-Additional areas of study: Criminal Justice & Juvenile Justice
References:
Professional references available upon request.
Contact this candidate