Lena F. Keene
**** ************ *****,****** *****, Michigan 48473
Resourceful and cooperative professional,offering many years of business
skills gained from experience and training.Qualified to identify solutions,
to challenging problems,that arise when providing client customer service.
experience includes, General Motors call centers,banking and retail stores.
Exceptional communication and interpersonal skills. Recognized by past
employers,for teamwork and individual accomplishments.
Meijer Stores Flint, Michigan Sept. 2009- Nov. 2011
Responsibilities include, working with customers in the store, jewelry
register clerk,merchandise,returns,stock new merchandise. Assist with
customer check out in grocery when needed.
Minacs Flint,Michigan May 2002- Mar. 2008
Managed auto dealer's filesd,regarding customer disputes,with new vehicle
Also managed the computerized storage of legal documents for all the
departments within the General Motors call center. Assisted with training of
newly hired personnel for the call center.
EDS Troy, Michigan June 1999- May 2002
Dispatched service,in a timely manner,to stranded motorist. Utilizing General
Motors new warranty policy. Closed clients accounts payable cases for the
payment of those
services. Mentored newly hired call center agents.
Patsy Lou Williamson,Gmc Flint, Michigan June 1998- June 1999
Created sales agreements for the sales personnel,including all state and
financial forms related,
to the sale of new and used vehicles. Relieved the switchboard operator for
Huron Community Bank East Tawas, Michigan July 1997- Dec. 1997
Bank teller,assisting clients with all banking needs. Shared responsibility
for the ATM machines.
Managed the drive through services alone on assigned weekends.
Retired East Tawas, Michigan April 1988- July 1997
Due to my husband's health requirements.
Baker Business College Flint, Michigan Accounting
Mott Community College Flint, Michigan Medical Courses
Electronic Data Services Troy, Michigan Computer Classes/Certificate
Excellent personal and work related references available upon request.