Customer Service Sales

Lena F. Keene

**** ************ *****,****** *****, Michigan 48473

810-***-****, *********@*****.***

PROFILE:_______________________________________________________________

Resourceful and cooperative professional,offering many years of business

skills gained from experience and training.Qualified to identify solutions,

to challenging problems,that arise when providing client customer service.

experience includes, General Motors call centers,banking and retail stores.

Exceptional communication and interpersonal skills. Recognized by past

employers,for teamwork and individual accomplishments.

EXPERIENCE:___________________________________________________________

Meijer Stores Flint, Michigan Sept. 2009- Nov. 2011

Responsibilities include, working with customers in the store, jewelry

register clerk,merchandise,returns,stock new merchandise. Assist with

customer check out in grocery when needed.

Minacs Flint,Michigan May 2002- Mar. 2008

Managed auto dealer's filesd,regarding customer disputes,with new vehicle

warranty policy.

Also managed the computerized storage of legal documents for all the

departments within the General Motors call center. Assisted with training of

newly hired personnel for the call center.

EDS Troy, Michigan June 1999- May 2002

Dispatched service,in a timely manner,to stranded motorist. Utilizing General

Motors new warranty policy. Closed clients accounts payable cases for the

payment of those

services. Mentored newly hired call center agents.

Patsy Lou Williamson,Gmc Flint, Michigan June 1998- June 1999

Created sales agreements for the sales personnel,including all state and

financial forms related,

to the sale of new and used vehicles. Relieved the switchboard operator for

days off.

Huron Community Bank East Tawas, Michigan July 1997- Dec. 1997

Bank teller,assisting clients with all banking needs. Shared responsibility

for the ATM machines.

Managed the drive through services alone on assigned weekends.

Retired East Tawas, Michigan April 1988- July 1997

Due to my husband's health requirements.

EDUCATION:_____________________________________________________________________

Baker Business College Flint, Michigan Accounting

Mott Community College Flint, Michigan Medical Courses

Electronic Data Services Troy, Michigan Computer Classes/Certificate

REFERENCES:__________________________________________________________________

Excellent personal and work related references available upon request.

Contact this candidate