Project Manager Quality Assurance

MALCOM THOMAS 213-***-****

Los Angeles, California

************@*********.***

“TIME TO MAKE ANOTHER GREAT DECISION AND HIRE MALCOM THOMAS”

INNOVATIVE CONSULTANT

WILLING TO TRAVEL OR RELOCATE

I am seeking a permanent or contract opportunity as a Project Manager or Trainer in the EMR/EHR field. I hold training credentials in Prelude, Cadence OP/IP and Template Build, Ambulatory, and HIM. I have a total of 5+ years EPIC support experience with 4 year’s classroom training experience. I also have experience with Orders, Clin/Doc, ADT, and CPOE. I am a self motivate, professional with 20+ years of progressive executive leadership experience in exceeding client/employer expectations.

EDUCATION

• California State University Dominguez Hills, Carson California Public Administration, Management BS, Fall 2011

• Los Angeles Pierce College, Woodland Hills, California Political Science AS

• Defense Logistics Agency, Fort Lee Virginia College, Contract Administration (Certification)

• Defense Logistics Agency, Fort Lee Virginia College, Quality Assurance (Certification)

• U.S. Army Intelligence School and Center, Fort Huachuca, Arizona

SKILLS

Classroom training, curriculum development, procedure development, and workflow development, Contract Administration, Quality Assurance.

SOFTWARE

EPIC Spring, 2009, MS Suite, Captivate, Snag-it, Vignette, Lotus Notes, Share Point, and Remedy.

WORK EXPERIENCE CONTRACT

Oct. 23 – Present Consultant Park Nickollet, MN Go-Live Support Computer Physician Order Entry. Review Workflows for Out Patient and Hospital HVC. Support Providers in functionality and shoulder to shoulder Go-Live.

July 24 – Oct 10, 2011, Saint Mary’s St. Catherine’s and Community Hospital, Indiana

EPIC Training Consultant Prelude, Cadence IP/OP/Template,

• Assist Manager and Principle Trainer on Curriculum Development, ie Instructor and participant Guide, Aids, Assessments.

• Train via Classroom (approx 8-15 participants per class) and support Physicians, Therapists, Providers, Nurses and Front Office Staff on Prelude, and Cadence Functionality.

• Support PM and Department update of Ambulatory workflows during Go-Live.

July 4-15, 2011 Rush, Chicago, Ill

Consultant, Floor Support One-on-One, Small group Ambulatory, Cadence, and Workflow.

• Physicians, and Nurses. Train Physicians, Front Office and Nurses to create Smart Sets, Smart Phrases, and Smart Links.

• One-on-one training and peer mentorship. Document all effort for data base roll-up.

June 1-18, 2011 NYU, NYC

Consultant, Floor Support Go-Live ADT, Prelude, Cadence, Impatient Support

• Develop Department workflows, Smart Sets, Smart Phrases, and Smart Links.

• One-on-one training and peer mentorship. Document all effort for data base roll-up.

May 12, - 21, 2011 Shands, Gainesville, Florida

Consultant, Floor Support Go-Live ADT, Prelude, Cadence, CPOE

• Develop department workflows, Support nurses on application functionality and workflow. Help Nurses create Smart Sets, Smart Phrases, and Smart Links.

• One-on-one training and peer mentorship. Document all effort for data base roll-up.

April 23 – May 8, 2011 Rush - Oak Park Chicago

Consultant, Floor Support Go-Live ADT, Prelude, Cadence, ADT

• Develop department workflows, to aligned deltas and recommendations with actual demonstrated process.Support nurses on application functionality and workflow. Help Nurses create Smart Sets, Smart Phrases, and Smart Links.

• One-on-one training and peer mentorship. Document all effort for data base roll-up.

April 3 – 18, 2011 Fairview Medical Center, Minnesota

Consultant, Trainer, and Floor Support, Go-Live Ambulatory, and Cadence, Urology Department

• Developed Urology workflows for Physicians, Nurses and Medical Assistants.

• Provide small group re-training for staff.

• Document all effort for data base roll-up.

February 12, 2010 – November 15, 2010 Intuit Corporation

Learning Consultant, Floor Support

• Re-design six software workflows. Create applications training curriculum. Conduct ILT, Video Conference, and Individual course training.

• Use of Captivate, MS PowerPoint, Snag-it, MS Word, and Quick Base for redesign.

• Employ required Model in interpreting application design , MS Suite, MS Project, Captivate, Snag-it, Share Point

July 5 – 27, 2009 Stanford Medical Center Palo Alto, California

Consultant, Ambulatory Floor Support Go-Live, Ontology

• Provided workflow development for Physicians, and Nurses and Medical.

• Support Staff Q&A.

October 5 – 27, 2009, Stanford Medical Center Palo Alto, California

Consultant, Ambulatory Floor Support Go-Live, Urology

• Re-design workflows. Conduct ILT

• Provide Shoulder-to-shoulder floor support.

February 5 – 27, 2009 Stanford Medical Center Palo Alto, California

Consultant, Ambulatory Floor Support Go-Live

• Re-design workflow for Podiatry

• Provide Shoulder-to-shoulder floor support

July 2006 – January 2009 KAISER PERMANENTE Pasadena, California

Senior Learning Consultant promoted Project Manager II: HIM Cadence Ambulatory Prelude Vignette

• I facilitated Classroom, One-on-One, and Cyber Café style course instruction at seven Medical Centers and Hospitals. Curriculum development, for HIM, Cadence, and Ambulatory training environments.

• I developed classroom training aids utilizing MS Suites. I performed One-on-one, Implementation, and Go-Lives to enhance individuals understanding of EPIC module functionality.

• Developed check lists used for implementation and Go-live support to assess Physician/Nurse/CSR, /Clerk, command of workflow and application use.

• Coordinated with each Medical Center and Hospital Director, IT, AV, AC, vendor and relevant curriculum team builders for compliance with implementation plan.

• I facilitated coordinated with the project leadership team to reach consensus on the common goal of transformation through teamwork and technology. When required I briefed management and stakeholders on; project status, utilizing, MS Project, Matrix driven graphs, and Gantt charts. I maintained current knowledge of industry regulations and best practices related to information technology and systems.

• I held joint and independent meetings with AC, Department Head, DA, ADA, Super Users (Master Schedulers) to address training site locations, power resources, and access requirements to include, security concerns, and training schedules. I captured application deltas.

• Vignette Image Capture I lead implementation of Vinette Image Capture from curriculum development, training, and shoulder to shoulder support at three (3) medical center implementations.

• I proposed and developed workflow and configuration changes of the new Scanning Department as the result of a collaborative facilitation of cost benefit analysis. Designed a new workflow process, aids and ordering of storage bins and materials needed to facilitate workflow.

• Build Side: I developed sample patients records (Physician Names, Nurse Name, Department, Patient Names and fake, Medical record numbers) to reflect different scenarios for checking out medical records Build Side: Conduct Build on Vignette Image Capture. Coordinate with EPIC build team to assure refresh of the training environment is not scheduled during our training session.

• Go-Live Support: I provided shoulder-to-shoulder floor support of Physicians, Nurses, and Clerks during initial stages of live use of EPIC applications. Developed Smart Sets, Smart Phrases to enable users to complete diagnosis, orders, and notes within projected time frame.

EPIC Project Manager II - MS Suite, EPIC, Snag-it, Quick Base, Remedy, Lotus Notes, HL7

• Performed PM life cycle functions for rollout at four (4) medical centers for HIM, Cadence and Ambulatory as prescribed in implementation plan in place at time of joining project delegated through PMO office.

• Facilitated project workflow design, curriculum design,

• Facilitated as required and directed by PMO budget and logistics status updates.

Oct. 4, 2005-July 16, 2006 SYSTEM TECHNICAL SUPPORT (STS), Los Angeles, California

Director, Quality Assurance Gross Sales $23 Million - MS Suite, MS Project, Front Page, Adobe, Lotus Notes

• Managed daily operations of the Quality Department, operations, personnel, and Government Projects from inception to completion

• Project Manager on Army M60 Junction Box project for 3rd world vendors

• Established department needs i.e. policies, procedures, budget, facilities, resources, materials

May 2003 – December 2005 MGT INC. Santa Clarita, California

Consultant - Soft Skills, Contract Administration

• Various Projects and Titles

• Nation Wide

• Desktop and Laptop Computer, Video Conference, Scanner, Lamination Equip, Internet, Intranet, MS Office, Proprietary Systems, DICE, Myers Briggs

• Performed all related Project Manager Responsibilities to insure all project goals were achieved on time, under budget and met or exceeded expectations of the Steering Committee.

September 2001 – December 2002 AIS – (HOME LAND SECURITY),

Consultant IT Trainer,

• Use of Black Berry Adobe, Lotus Notes to deliver training at 15 National Airports

• Deliver National Security imposed mandate to implement recruitment, training, management assessment, and deployment of Transportation Security Administration new-hires

• Successfully completed 120 hours of hands-on Instruction:

• Trained New Hires: Each course included: 60 hours of Instructor Led via Class Room followed immediately by 40 hours of Hands-on Assessment which included:

o Explosives Detection and Classification

o Baggage Screen Equipment (X-ray and Chemical Detection Equipment)

April 2000 – September 2001 INTERBATH INC. Baldwin Park, California

Director, Human Resources and Training Gross Sales $35 Million

• 3) As Director, I was appointed as Project Manager to lead the project establishing a corporate training department that would baseline minimum product knowledge, education, and experience required for new hires, floor level, middle, and senior management. Tools used encompassed, MS Suite, MS Project, Waterfall Methodology, and Memory Jogger.

• As a consultant, I was tasked to facilitate three Projects: 1) Implement of Executive Advisory Board, and Project Steering Committee. Deliverables were Executive Mentor Program, Negotiate Retainer with Coaching Firm vendor to provide services, Negotiated retainer to Provide Employee Services Program. Negotiate Retainer to provide Senior Staff on Counseling, How to Handle Critical Conversations, Title IIV Compliance, Diversity in the Work Place.

December 1999 – December 2000 Poly-Flow Engineering Los Angeles, California

Technical Trainer Gross Sales $20 Million

• Established Training Department

• Designed training curriculum, and conduct Instructor Lead Training for:

o I managed all quality department projects life cycles

o I developed. instructed staff personnel on: Blue Print Reading, and Electrical Schematic Reading, Fusion Welding, and Electrical Panel Assembly

o I designed, developed and instructed staff on Field Technician Repair Manual, and End User Maintenance Manual

o I visited End-user facilities and conduct Instructor Lead Training for Technicians

o I Established and manage training budget.

June 1984 – January 2000 DEFENSE CONTRACT COMMAND Carson, California

Contractor Purchasing System Review and Quality Assurance, Branch Chief

• Contract Administrator Performed contract administrator responsibilities. I conducted defense contractor purchasing system reviews.

• Quality Branch Chief of 20, inspectors and two engineers I was responsible for interim acceptance of 14 Defense contractors with Mechanical, Electronic, NASA, Navy Nuclear components, systems and software.

• Project Manager: Facilitated project team through the completion of critical and non-critical delegated projects.

• I established, monitored, and managed Branch resource budget.

• Responsible for the interim acceptance of 18.5 billion dollars of government IT deliverable products. Created training curriculum on: LEAN Manufacturing, mechanical inspection, electro- mechanical, NASA, Navy-Nuclear and soldering.

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