Customer Service Quality Assurance

Leah Bauer

Enterprise, AL

Energetic, results-oriented team-player eager to bring my strong administrative skills

to a growing company. Committed and motivated Administrative

Assistant with exceptional customer-relation and decision-making skills. Strong work

ethic, professional demeanor and great initiative..Excellent communication and

customer service skills; ability to work independently or as part of a team to meet

project deadlines; multicultural awareness with a high level of

adaptability.Committed and motivated employee with exceptional customer-relation

and decision-making skills. Strong work ethic, professional demeanor and great

initiative.

Developed new customer relations through telephone contact and services provided.

Increased customer loyalty through meeting expectations of clients.

Processed accounts receivable and accounts payable.

Managed incoming and outgoing calls for busy salon.

Assisted in all areas of administrative work including data entry, receptionist duties,

file organization, collecting payments on accounts.

Maintained and prioritized daily tasks and projects including: call logs, appointments,

expense reports and general errands.

Skill Highlights:

Excellent Customer Relations

Career Focused

Self-starter with professional manner

Telephone Skills

Multi-Task Skills

Excellent communication skills

Reading Comprehension

Highly organized with superior

attention to detail

Quality assurance

Demonstrated proficiencies in telephone, e-mail, fax

Data Entry:

Reviewed and updated client correspondence files and scheduling database.

Customer Service:

Handled customers effectively by identifying needs, quickly gaining trust,

approaching complex situations and resolving problems to maximize efficiency.

Scheduling:

Corresponded with customers through phone, fax, email and in person to

schedule appointments and answer inquiries.

Education:

Wallace Community College -

Dothan, AL

2005

General Study

Enterprise State Junior College -

Enterprise, AL

1999 to 2000

General Study

Additional Information

Keywords:

Inventory, office supplies, reception, client relations, front desk, customer service,

scheduling, managing clients records and accounts.

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