Sales Customer Service

Sharone Smith

**** ****** ***

Riverdale, GA **274

USA

Cell: 770-***-****

*********@*****.***

Sr. ACCOUNT EXECUTIVE

** ***** ** ****** ******** Performance

** ***** ** ********** ***** leadership in startup and territory expansion situations. Consistently achieve top ranked performance in every position by bringing revenues and profits to new heights. Expert in Consultative Selling to C-level executives and translating technical solutions into compelling investment opportunities.

Strong national account management skills, practiced in transforming customer relations to that of a valued business partner.

Excellent interpersonal skills, able to build and sustain effective customer and partner relationships. Additional areas of expertise include:

_ Business Development _ Account & Territory Management _ National Accounts

_ Customer Acquisition Strategies _ Consultative/Solution Selling _ Pricing & Proposals

_ Market & Competitive Analysis _ Contract Negotiations _ Reseller Management

PROFESSIONAL EXPERIENCE

Sr. ACCOUNT EXECUTIVE DEC 2009- FEB.-2011

STERLING PAYMENT TECHNOLOGIES

This is a outside Sales position the primary focus of my job was to sell credit, debit, check, and gift card processing solutions along with other merchant services products to regional and small businesses. Appropriately pricing products and services .The most important function of my job was my prospect, maintaining relationships and proving excellent customer service. Always participating in new product and sales skills training, consistently meeting or exceeding assigned revenue target and quota on a monthly basis

ACCOUNT EXECUTIVE- MAY 2009- NOV 2009

PAYSCAPE ADVISORS

Determine customers needs and prepare proposals to sell services that address these needs. Explain products or services and prices, and demonstrate use of products and contact customers to persuade them to purchase merchandise or services. Arrange buying parties, and solicit sponsorship of such parties, in order to sell merchandise and answer questions about product features and benefits. Evaluate costs and revenue of agreements to determine continued profitability Develop prospect lists and referrals to build my pipeline.

ACCOUNT EXECUTIVE - April 2006- April 2008

FIRSTDATA CORPORATION

As a Account Executive this positions based on setting sales records. The primary focus of my job was to sell credit, debit, check, and gift card processing solutions along with other merchant services products to regional and small businesses. Appropriately pricing products and services .The most important function of my job was my prospect, maintaining relationships and proving excellent customer service. Always participating in new product and sales skills training, consistently meeting or exceeding assigned revenue target and quota on a monthly basis.

Key Achievements:

__Honored as “Sales Person of the Year” in 2007 out of 100 sales people.

__Ranked number 1 Outbound Revenue Generator in the company in 2007, attaining 300% of plan.

__Consistently ranked as one of the Top Performers in the region.

ASST.MARKETING PROMOTION MANAGER - March 2005 & April 2006

DAILY PAID ADVERTISING (Company Closed)

College Park, Ga

Supervise staffs of promotions specialists for sales. I managed direct promotions programs that combine advertising with purchase incentives to increase sales. In an effort to establish closer contact with consumers. Promotions programs where used as direct mail, telemarketing, catalogs, Internet advertisements or Web sites and product endorsements. I analyze sales statistics to determine sales potential and inventory requirements and to monitor customers’ preferences.

Key Achievements:

- Developing Market Plans & Overseeing National Brand Management

- Driving Projects across Sales and Service

- Hiring, Training, Supervising & Leading High Performing Marketing Team

ASSISTANT MANAGER - January 2003- April 2005

DOLLAR GENERAL

I started as a cashier with Dollar General and moved up to Asst. Manager within 3 months. My job duties on a daily basis were managing the store and employees. I had to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals. Perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages. My knowledge of cash handling procedures including cashier accountability and deposit control. Daily perform IBM cash register functions to generate reports. Inventory management and merchandising practices was a must to keep the store function 100%. I maintained effective oral, written communication skills and interpersonal skills. I have knowledge of recruiting, interviewing, hiring, counseling and termination practices including legal compliance and internal processes. Knowledge of cash, facility and safety control policies and practices (deposits, store keys, SAFE program, etc.)Good organization skills with attention to detail.

Key Achievements:

_Recruit, interview, hire, train and coach their store team.

_Control expenses, shrinkage and inventory levels in the store.

_Provide a clean, fun and safe environment for their employees and customers.

_Order product, stock shelves, set plan-o-grams and create promotional displays.

TELESALES REPRESENTATIVE - November 1996- December 2002

MCI WORLCOM

Performed heavy prospecting through cold calling and networking. Generated new customer sales via qualified, outbound calls and responded to customer inquiries regarding service, product offerings, billing, equipment, features, activations and/or changes to account information. Solicit cross-selling opportunities from existing customers as needed. Always delivered a best-in-class customer experience and ensure ongoing satisfaction and customer retention. I learned to Identify and overcome buying obstacles which enhanced me to meet sales goals and objectives as established by the management team. Which I exceeded all company and client driven metrics for sales revenue, save percentage, quality, compliance, and service level.

Key Achievements:

__Consistently met/exceeded quota

LEASING CONSULTANT - May 1991- August 1996

WEICHART REALTY

Shows and leases apartments to prospective residents and completed associated administrative functions. My responsibilities daily were interviewing prospective residents and records information to ascertain needs and qualifications. Input information into computer. Accompanies prospects to model apartments and discusses size and layout of rooms, available facilities, such as swimming pool, location of shopping centers and freeways, services available, and terms of lease.

Credit check and scoring on a merit level qualifying prospective residents, verifying applications, lease documents and related paperwork. Updated records as necessary. Completed lease forms and collects rental deposit and application fee. It was always a pleasure introducing a resident to our apartments or property procedures. I always promoted positive, proactive resident relations, working to make the living experience, the first and last impression, of the highest quality was my primary job.

Key Achievements:

__Consistently met quota

__Knowledge of Rent-Roll & Fair Housing Act

SKILLS:

Microsoft Office Word, Microsoft Office Excel, Microsoft Office Outlook, ,Microsoft Office PowerPoint, Ten Key, Rent Roll ,

EDUCATION:

Howard University - Washington D.C (June 1987-1990)

Business Administration

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