Talented Individual

RACHEL AMMA HAGAN

**** ***** ******* ** **

Jonesboro, AR 72467

870-***-****

q4zgrx@r.postjobfree.com

Profile

I am a vibrant and talented individual that is interested in a career that will compliment and enhance my skills in Business Management & facilitate the growth of your company.

Skills

• Customer Service: General administrative duties, receptionist, attending to customer needs

• Business finance and accounting

• Network: TCP/IP Ethernet, Internet, Trouble Shooting.

• Basic Technical Support with networking

• Microsoft Office Suite: Microsoft Word, Excel, Access, Publisher, Excel, PowerPoint, Publisher

• Excellent Communication and Written Skills

• Multi-tasking & Detail Oriented

• Database Design & Implementation

Education

2001-2005 Arkansas State University Jonesboro, Arkansas

Bachelor of Science in Management & Information Systems.

Employment

01/15/2011-present Star Tek Jonesboro, AR

• Customer Care agent: deal with customer concerns for a telecommunication company and resolve it to customer satisfaction.

02/2006-07/2010 Alpharetta, Georgia

• Bill Audit & Research Specialist: Review & Analyze Data entered into UM Server in order to ensure accuracy prior to bill payment.

09/2005-01/2005 Staffing Resources/Choice Point Inc. Duluth, Georgia

• Process/Customer Service: Performed Employment, Background and Criminal investigation for pre-employment for various businesses.

06/2005-08/2005 St. Bernard’s Regional Med. Center Jonesboro, Arkansas

• MIS Intern: Testing new software for update, merging files in hospital database, website enhancement, making flyers and posters, Technical Support & Help Desk assistant.

05/2002-08/2005 Arkansas State University Library Jonesboro, Arkansas

• Student Assistant: Receptionist, Customer service and administrative duties, checking in out library books and equipment.

Activities

2004-2005 International Students Association Jonesboro, Arkansas

• President: Organizing all year activities for International students and

ASU Students and Faculty.

Serve as a media between International Students and ASU Faculty & Staff

.

2002-2003 Students Activities Board Jonesboro, Arkansas

• Member: Help with planning events for students and faculty of ASU

2001-2002 Student Government Association Jonesboro, Arkansas

• International Senator: Acts as a forum for international students to present issues facing them to the school board

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