New Career 2012
Resume:
Kenya S. Baxter
Alexandria, VA 2230
***********@*****.***
PROFILE
Responsible and dedicated office professional with 6years of experience in heavy-volume, fast paced environments. Cooperative team player who enjoys working with people and utilizing direct telephone contact. Detail-oriented, through and accurate in taking and relaying information. Well-organized to handle a variety of assignments and follow through from start to finish. Strong work ethic, with eagerness to learn and willingness to contribute toward meeting a company’s goals.
• Visitor reception and routing • Internet Research
• Multi-line phone system operations • Filing
• Data entry and retrieval (Word and Excel) • Types 45 wpm
• Customer Relations
WORK HISTORY
Alexandria Primary Care, Alexandria, Va June 2009 – Jan 2012
Patient Services Coordinator
• Updates patient information, collects co-pays, provides any necessary forms needing completion, and obtains signatures as necessary.
• Schedule patients for appointments as needed.
• Answers phones in a pleasant manner as needed.
• Accurately enters pre-registration data for new patients before first appointment.
• Generates an encounter form and/or fee slip.
• Contact patients to provide appointment date, time, location and preparation information
for appointment, if appropriate.
• Answers telephone, screens calls, takes messages, and provides information.
• Responds to voice-mails and/or messages from patients, and schedules as needed.
• Assist physicians and mid-level providers, as required, with processing prescription refill
requests by gathering appropriate information (as instructed) and presenting to the
provider for approval.
Performs other duties as assigned.
Alexandria Redevelopment and Housing Authority, Alexandria, VA Jan 2007 – May 2008
Administrative Assistant
• Entered applications for the Section 8 and Public Housing waiting list in to the AS400 system.
• Maintained central files for both Section 8 and Public Housing programs.
• Respond to incoming calls, filing, and customer service, scheduling and ordering supplies.
• Assisted placement officers with the weekly vacancy report updating and making any necessary changes and provided support at the receptionist desk for both Public Housing and Section 8.
Canon Business Solutions, Mclean, VA Jul 2005 – Dec 2006
Administrative Assistant
• Compiled and maintained records of business transactions and office activities, copied data and compiled records and reports.
• Recorded orders for merchandise or service, gave information to customers and employees.
• Received and stocked inventory, operated office machines, such as typewriter, fax machines, copy machines.
• Opened and routed incoming mail, prepared outgoing mail and greeted/assisted visitors.
• Operated computer terminal to input and retrieve data.
Receptionist/Personnel Assistant, Human Resources
• Received calls, obtained caller’s name directed caller to destination and recorded name, time of call, nature of business, and person called upon.
• Typed memos, correspondence, and other documents.
• Issued visitor’s pass when required, perform variety of clerical duties.
• Collected and distributed mail and messages.
DTSV Inc, Arlington, VA Oct 2003 – Jan 2005
Processing/Mail Clerk
• Sorted incoming mail for distribution and dispatched outgoing mail, opened envelopes by hand or machine.
• Stamped date and time of receipt on incoming mail, sorted mail according to destination and type.
• Readdressed undeliverable mail bearing incomplete or incorrect addresses.
• Examined outgoing mail by hand, fold letters and insert in envelopes.
• Distributed and collect mail.
USPTO, Alexandria, VA Jun 1999 – Sep 2003
Personnel Clerk
Explained health coverage to customers.
Explained detail benefits and eligibility requirements for policies.
Changed their PCP'S when needed
Answered over 50 calls a day for policy holders.
Education and Certifications
T. C. Williams High School Alexandria, Va 1989-1991
Awards
On-the-Spot Award, March 2002 Special Act Award, September 2001
Commendable Performance Rating and Award, March 2000
Summary of Qualifications
Hardware/Software Knowledge:
Windows Applications: MS98-Vista, Office 2003-07
AS400 System Database
Excellent communication and interpersonal skills
Work effectively with clients, peers, management
Exceptionally organized and accurate, strong analytic and presentation skills
Ability and desire to learn new technologies quickly
References Available Upon Request
Contact this candidate