M

M A R Y B R O O K S

NetSource Contact – *********@**********.*** - 888.598.987 6 x703

QUALIFICATIONS PROFILE

Extensive experience in business process, service, and program management

• Experience in IT and PM governance - strategic planning, development and

improvement of IT organizations, assessments, business alignment, strategy, policies,

standards, processes, frameworks

• Successful management of multi-million dollar, business critical, strategic, complex,

transformation projects on time, within budget, including product selection, procurement,

application infrastructure implementations, development and integration of technology

enabled business solutions

• Managed and established IT Operations, Architecture, PM and ITSM functions through

the implementation of methodologies and frameworks, in alignment with IT best

practices

• Experience leading continuous improvement, quality and productivity, throughout an

organization, while developing, maintaining customer relationships while delivering

solutions

PROFESSIONAL EXPERIENCE

Spherion/Technisource, FL Sr. IT PM Director Jul 2007 - Feb 2009

Contracted by State run insurance client - Information Technology

Sr. IT PM and Director responsibilities for managing clients highly visible, IT Business critical,

strategic initiatives. Leveraged IT PM best practices knowledge and experience to successfully

implement policies, processes, frameworks, programs, projects on time, within budget.

Management responsibilities of Technology PMs. Driver of continuous improvement, quality,

productivity, throughout IT organization.

Strategic planning and analysis

Conducted strategic analysis, assessment of IT organization in alignment with IT best

practices.

Resulted in identification, implementation of IT strategy/direction, policies, processes, procedures

in alignment with best practices (ITIL, CobiT, ISO, Lean, 6 Sigma); IT Operations, Architecture,

Project Mgmt

Conducted strategic analysis and assessment of IT project portfolio and ensured

alignment with Company goals, strategies, objectives, IT best practices, present findings

to management

Developed prioritization planning process for IT projects, recommendations to

management team

Defined EAI program, scope, objectives, approach, and processes to develop,

implement and integrate technology enabled business solutions

Managed strategic initiatives to implement IT governance - CobiT framework and ITIL

processes

Directed strategic planning, design, development, implementation of process

frameworks

 Managed efforts to develop, standardize, and implement new, and revise existing, IT

policies

*0Directed and supervised development and implementation of repeatable service transition,

deployment and SLM processes in alignment with ITIL/ITSM

*1Participated in weekly organization Change Management Review

Leveraged PM, BPM knowledge, expertise to define and implement IT and PM governance

Provided strategic consulting to develop and implement PM, PMO processes,

deliverables, tools, improvements, including project initiation & prioritization processes

Managed teams, resources through SDLC, PM processes, while introducing teams and

organization to formal PM processes, which would include PM development, and team

review of, Project Plans that include overview of processes for change, time reporting,

status reporting, schedule development, updates, risk, etc.

Defined PLC and PM framework – processes, deliverables, change, risk, quality controls

Managed service design, implementation of IT Operations, SLM processes & procedures

Enterprise Application Integration Program.- strategic planning. defined scope, approach,

processes to assess current state of business mission critical applications, systems, and

infrastructure.

Managed teams to develop and implement architectural roadmap, IT solutions in alignment

with IT strategy and business needs, objectives.. Leveraged experience to manage team of (15-

25) resources. PM tools: MSProject, Daptiv, Visio, MSOffice, Excel, Word, Powerpoint

Strategic planning – conducted strategic planning to identify, document project scope,

approach

 Defined and implemented project lifecycle processes for EAI program

· Defined and implemented application and enterprise architecture assessment processes

· Managed development and implementation of knowledge transfer process for projects, IT

Operations and Application Development for future transition and support

Directed resources to develop enterprise architecture & technology strategy, roadmap,

assessments, diagnose, render technology recommendations & solutions for business

mission critical applications, systems, architecture in alignment with IT strategy,

business objectives

Directed design reviews in finalizing enterprise architecture and technology design of

infrastructure, networks, security, platforms, to tune environments for optimal

performance, reliability and support while ensuring alignment with business goals and

objectives

Management responsibilities for IT Technology project managers

Project status, workload, performance management, feedback, issue resolution,

coaching

Defined project delivery framework, required PLC documentation aligned with PM best

practices

Mentoring, guidance to PMs, ensure adherence to methods and consistent delivery of

projects

Managed multi-million dollar initiative, to implement client’s new production and DR sites;

migrate client’s policy administration system, web applications and data from external

hosting source.

Managed and introduced team of 25 FTE’s through/to SDLC and PLC processes, to

implement new IBM J2EE production infrastructure, new DR site, Cisco F5 network,

WebSphere application deployment, validation, SQL DB2 data migration; integrate new

storage, SRDF, ensure adherence to newly defined organizational change management

process

 Application integration - Managed cross functional resources through PLC, planning,

design, development, testing/validation, transition, release management and

deployment of company web application components, policy admin system to new

production & disaster recovery site

· Data Migration – Managed DB internal, external and offsite vendor resources (total 10

resources) through planning, design, development, testing/validation, of processes in

preparation of data migration from outsourced hosting to new prod environment (DB2, SQL)

4. Managed resources to define and implement step by step migration transition plan

 IT Operations – provided direction in the implementation of IT Operations

organization framework, tools, support, processes and procedures, utilizing ITIL best

practices

· Supervised product selection, evaluation, deployment, implementation to ensure

appropriate level of support, monitoring, knowledge transfer and transition

· Review vendor contracts, SOW, maintenance agreements - ensure complete,

compliant with State policies and procedures

 Storage, Backup/Recovery - Ensured integration and implementation of SAN

storage, EMC Networker backup/recovery requirements, tools, support and

processes

 Disaster Recovery Planning & Failover Validation - Managed resources to ensure

DR plan, processes, procedures defined, documented; completion of failover

validation(s) testing

Keane, Inc., Bloomington, IL Project Manager / Sr. Consultant Jul 1999 - Jul 2007

Contracted by Fortune client in financial services and insurance industry

Enterprise Systems Management program within Systems, to establish ESM framework and

management of ESM initiatives, in alignment with IT best practices, ITIL/ITSM. Customer Relationship

Management of onsite consultant team. Leveraged PM, PLC, SDLC, IT governance, BPM, Lean, Sigma

methodologies knowledge, skills.

Enterprise Systems Management Program – defined, implemented an ESM framework,

identified functions, roles, resources required to manage, develop, support event

management, in alignment with ITIL/ITSM best practices to achieve goals of establishing a

service management organization.

Continuous improvement of evolving ESM Event Management processes and

procedures

 Provided presentations to teams, programs to educate organization of ESM

Managed ESM program initiatives, teams, and resources through defined ESM

processes, and integrated PLC and SDLC processes. Project management tools

utilized: MSProject, Visio, MSOffice, Sharepoint, Lotus Notes, HP Service Desk, BMC

Remedy, Filenet.

 Managed resources to implement ITSM Event Processing solutions for complex

multi-tier client/server technology, web apps, B2B, B2C, SOA, Java, J2EE,

WebSphere ref arch

 Strategic planning with teams to analyze business requirements, define end-to-end

management solutions, processes for P&C, Underwriting, Agency, HR, Claims, Bank

projects

 Defined and implemented service delivery and support (IM, PM, defect) processes to

ensure transition of developed solutions to IT service delivery & support

· Ensured SLM, alignment of severity, service levels, establish SLAs and reporting metrics

Conducted post integration quality reviews to address continual improvements of

implemented solutions, including process, procedures, automation, reporting, and

routine administration

Responsible for customer relationship management across the organization with project

resources, service delivery support teams, customers, business partners, users,

management

Infrastructure Impact Analysis – Facilitated IIA process for Performance Engineering

Educate. lead projects thru IIA process; Facilitated resolution of performance with

project team

Managed performance engineering resources to conduct project performance testing

(load, stability, stress), analysis and present findings along with recommendations to

project team

SW Configuration Management - Responsible for conducting quality reviews for programs

and projects to ensure adherence to sw configuration management processes.

Meet and educate projects and programs on SCM process

Conducted quality reviews for programs/projects to ensure adherence to SCM

processes

Validated use of appropriate SCM tools - cataloging, versioning, repository for

application code development, testing, deployment of code through dev, testing and

production environments

Performance Management and HR leadership responsibilities for consulting staff

Developed orientation process for onsite ESM consultants; interview & candidate

selection

Managed team 12 consulting staff, including on boarding, orientation, development and

training

Conducted supervision, scheduling, development, training, performance feedback, issue

mgmt

Computer Task Group, Battle Creek, MI Project Manager IS Aug 1994 – Jun 1999

Contracted by Fortune 500 food processing/consumer goods client – PM IS – January 1998 to

Jun 1999

Managed 12 technicians, planned, organized development, transition of rollout and upgrade to

IS users.

Managed the integration, scope, timeline, human resources, and communications

Relationship management – Liaison maintained relationships with users and support

groups

Project Manager IS – January 1996 to August 1997

Manager responsible for Service Planning and Technology Transfer – service management,

delivery and transition processes, documentation, tools and templates for Information Systems.

Managed design, development, implementation service delivery processes, tools,

templates

Facilitated, educated business service managers service planning/technology transfer

processes

Ensured creation, sign-off requirements, profiles, service level objectives & agreements

SW Configuration Management and Version Control – June 1997 to August 1997

Developed, implemented and performed sw configuration management processes

Conducted assessment and analysis of clients systems and applications

Populate database to document, track, monitor software applications, and OS patches,

updates

Project Manager IS – January 1995 to August 1996

Managed strategic planning, development and implementation of PM framework within IS

Developed strategic plans to implement PM framework within IS, user doc & training

Managed product evaluation, selection, procurement and implementation processes

Developed, implemented standards, processes, procedures for project management

within IS

Customer liaison for IT business, address/resolve issues Sales, Marketing,

Manufacturing

Consultant IS – August 1994 to August 1995 - Managed multi-million dollar business process

redesign, for Global process standardization to provide world class customer service & improve

efficiency

Defining and documenting business processes within IS utilizing Oracle Reporter, CASE

tools

Built relationships with teams while defining and documenting roles and processes

within IS

Price Waterhouse, Great Lakes Region and Tampa, FL - September 1986 – June 1994

Manager Change Control, PM, Systems Analyst, LAN Administrator - Sept 1986 - Jun

1994

Manager Change Control Tampa Practice Development Center – October 1993 to June 1994

Strategic planning, development, implementation of Change Control process,

improvements, training/education program for Tampa Practice. Management team

reviews

Managed responsibilities of staff, including scheduling, training, and performance

management

Project Manager – in Great Lakes Region - Various client sites - April 1993 – October 1993

Developed presentations/proposals/RFP, for use in marketing to potential clients:

–generic cost system & accounting model; –for a multi-million dollar international costing

system

–business process transformation and performance measurement engagement

Conducted audits to ensure project compliance to records management standards

Jr. Project Manager – Fortune 500, multi-million dollar client in food processing/consumer goods

industry

November 1988 – April 1993 multi-year engagement -- total over $20 million dollars over 5

years

Multi-million dollar engagement to implement, customize financial mgmt system SAP/ERP

integration

Extensive experience utilizing CMM, JAD, Waterfall methodologies, tools and

techniques

Responsibilities included budget, billing, time, expense, contracts, monthly EVM

analysis, reports, created and maintained project schedules

Systems Analyst - February 1988 to November 1988

Data management, warehousing, configuration management consulting at Nuclear Energy

client

Systems Analyst - configuration management data modeling project team at nuclear power

station.

Conducted analysis of existing systems; identified, documented requirements utilizing

UML, RUP

Data management, warehousing, documentation use of Excelerator - ERDs, DFDs

Project and LAN Administrator - September 1986 to February 1988

Project Administrator for PW Partners for software development projects various Fortune

500 clients

LAN Administrator – Systems admin, network management of equipment, system, sw/hw

upgrades

Ensured stability of LAN, including capacity planning, developing, installing,

configuration, maintaining, supporting, optimizing hw/sw and communications;

troubleshooting and resolution

Managed security solutions, maintain end user accounts, permissions and access rights

EDUCATION

• PMP Certification

• ITIL V3 & V2 Foundations Certification

• CoBiT 4.1 Certification

• Program Management Training

• IT Governance Training

• Business Process Management Training

• Software Engineering Institute CMM

• WebSphere BPM, ESB, WID, Service Oriented

Architecture.

Masters Information Science

Bowling Green University - Ohio

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