Customer Service Sales

PATRICIA J. EARIXSON

815-***-**** **** Clay St.

*********@*****.*** Woodstock, IL.

OBJECTION:

I am looking to utilize my experience, interpersonal and leadership skills to obtain a Customer Service Coordinator, Sales Support Specialis 111, or Customer Service manager position in Orange County, CA. No relocation assitance required.

OVERVIEW:

Experienced Sales Support/Customer Service Coordinator in the Janitorial, MRO and Medical Solutions industry with a complete understanding of International and Domestic Supply Chain.

SAP/AS400/Bridge/RS6000/Excel,Word,Outlook

Strong interpersonal, organizational, time management, verbal and written skills.

PROFESSIONAL

EXPERIENCE:

SIEMENS MEDICAL SOLUTIONS Hoffman Estates, IL 6/11 -present

MOLECULAR IMAGING DIVISION

SALES SUPPORT SPECIALIST/SUPPLY CHAIN MANAGEMENT

Effectively managed Multimillion dollar B2B Domestic and International Key Accounts; processed orders and revisions of orders for MRI systems, and the technical sources necessary to operate.

Identified and resolved issues and inquiries including order status, order expediting, shipping and tracking, change orders, document reprints, returns, credits, warranties, price and availability, and other general product inquiries as needed.

Maintained communication with factory and production departments to resolve configurations and technical changes to expedite orders.

Initiated and sought out resources for problem resolution and best option solutions to solve customer issues in a timely manner.

Manage multiple client relationships, including identifying, quantifying, prioritizing, and owning the resolution of multiple issues in a timely and professional manner.

INTERLINE BRANDS Lombard, IL 11/06 – 6/11

SALES SUPPORT/CSR/Operations Manager/ Customer Service Mgr.

Maintained customer base consisting of facilities maintenance, multifamily housing facilities, educational institutions, lodging and health care facilities, government properties and building service contractors; professional contractors.

Offered exemplary sales support to 18 outside sales reps, sales managers, and other departments by identifying customer need and recommending products in plumbing; hardware, tools and fixtures; heating, ventilation and air conditioning (“HVAC”); electrical and lighting, and janitorial supplies.

Effectively increased sales territories by 16- 24% by calling on existing customers and establishing new accounts.

Grew direct sales (counter) in the janitorial sector by 37% the first year by upselling and cross selling products to bring customers unique ideas and solutons.

Provide written and verbal pricing quotes to customers in an organized, timely and professional manner.

WAXIE SANITARY SUPPLIES Santa Ana, CA 3/85 – 9/06

SALES SUPPORT/CSR/PURCHASING

Accurate order processing, preparation of correspondence, quotes, product information, and complex resolution of delivery, quality and invoice issues.

Effectively supported, grew and maintained a broad spectrum market including Contractors, Education, Government, Healthcare, Hospitality, Industrial, Office and Foodservice.

Develop complex buying strategies, quotes, project plans, new supply sources and cost savings proposals.

Maintain account information as dictated by the Company's lead policy, to include contact information, pricing, record of samples sent, spec sheets; competitive information and other activity data needed to handle the accounts in an efficient manner.

Attained the highest customer service ratings,by J.D. Powers and Associates,by earning 100% marks in all categories including communications skills, listening skills, problem resolution and interpersonal skills.

High School Diploma

College Courses Completed

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