Customer Service Executive
Resume:
Tiffany S. Johnson
**** ****** ***** ******* ******* MD 20743 301-***-**** q486ez@r.postjobfree.com
Profile
Motivated, personable business professional with talent for quickly mastering technology; diplomatic and tactful with professionals at all levels. Accustomed to handling sensitive, confidential records; demonstrated history of producing accurate, timely reports meeting stringent reporting guidelines. Flexible and versatile, I am poised and competent with a demonstrated ability to easily transcend cultural differences
Skills Summary
Proofreading
Report Preparation
Written Correspondence
General Office Skills
CPR Certified Computer Savvy
Customer Service
Scheduling
Accounts payable
First Aid Certified Accounts Receivable
Accounting/Bookkeeping
Front-Office Operations
Professional Presentations
ServeSafe Certified
Professional Experience
Coventry Health Care, Inc. Bethesda, MD
Finance/AP Assistant, temporary
Facilitated the manual approval process for invoices, purchasing requests and commitment authorization request for the IT Finance Department. Routed, sourced and processed AP invoices to obtain electronic and manual approvals. Tracked various documents through the manual approval database, and ensured each document is approved by the proper executive. Assisted the Finance Manager with researching invoices and analyzing, reconciling and updating aging reports, and invoice status queries.
Key results
• Improved the overall timeliness for obtaining approvals and processing invoices, purchase request, and commitment authorization request.
• Accurately updating and maintaining the company’s approval database
• Handled and performed duties assigned efficiently
Columbia Heights/Shaw Family Support Collaborative Washington DC
Executive Team Coordinator July 2010-February 2011
Assisting the Executive Team which consists of the Executive Director, HR, Facilities and Operation, Quality Control and Finance Department with day to day functions; collecting quantitative and qualitative data, analyzing data and preparing weekly and monthly reports, purchasing supplies, making check request researching funding opportunities auditing contractor and grantee files for accuracy and compliance with organizational policies and content requirements.
Key Results
• Improved the overall organizational protocol for scheduling meetings and organizing events and retreats.
• Monitored contracts, reconciled grantee expense reports and source documentation, and successfully closed out grant awards at the end of the grant period
• Developed expense reporting form packets
• Monitored and prepared qualitative and quantitative data reports
• Trained staff on organizational data logs
• Aggregated data and prepared monthly reports
Young Ladies of Tomorrow, Inc. Washington DC
Executive Finance Assistant September 2005- January2010
Operating as a one person Finance Department, I was Promoted to oversee the organizations fiscal management, purchasing, invoicing and administrative functions as it related to the organizations fiscal strategy. I successfully managed approximately $2,896,275.00 with the assistance of an outside accounting firm to perform quarterly monitoring and yearly audits. I have prepared maintained and reviewed purchasing files, reports and price lists. Performed cost analysis and market research to encourage cost savings to the organization when purchasing equipment, materials and supplies. I have managed local government grants and contracts, and funds received from foundations, CFC donations, and private donors. I have assisted in proposal writing and budget formulation that resulted in the organization receiving funding. I Maintained adherence to corporate, accounting and GAAP standards; addressed escalated issues from grantors and contracting agencies regarding accounts receivable; and ensured accurate and compliant files and records in accordance with company policies and government regulations.
Key Results:
• Managed the accurate and timely processing of invoices, purchase orders and reimbursement requests.
• Composed accurate and timely financial and programmatic reports to financiers on a monthly and quarterly basis.
• Instituted and devised SOP manual for purchasing and bidding.
• Accurately maintained records on purchase price information on both open market and contract purchases.
• Monitored bank accounts and was an authorized signer on the organizations accounts, also performed bank reconciliations
• Administered payroll for approximately 25 employees using PAYCHEX
• Renegotiated payment terms and interest rates for the organizations payables
• Composed effective accounting and reports summarizing the organizations fiscal status and budget forecasting
• Consistently maintained accuracy in calculating figures and amounts such as fringe benefits allocations, travel reimbursement rates, and salary allocation percentages.
• Coordinated yearly audits; budget oversight and management resulted in yearly satisfactory audit findings.
Young Ladies of Tomorrow, Inc. Washington DC
Executive Office Assistant June 2003-September 2005
Employed at the organization since the acceptance of its first grant from the District of Columbia Office of Juvenile Justice prevention. I assumed the responsibility of assisting with the implementation of the entire organizational structure; responsible for all administrative office functions. I have performed reception, office management, human resources, operations, bookkeeping, and payroll.
Key Results
• Created the entire infrastructure of the organization
• Demonstrated capacity to develop and maintain comprehensive administrative process that improve the efficiency of day-to-day operations
• Compose an employee manual and a SOP manual for general office procedures
• Developed various tracking mechanisms to track client participation, attendance and programming outcomes.
• Completed accurate and timely financial and program reports and invoices to the District of Columbia Office of Juvenile Justice Prevention and the District of Columbia Court Social Services Division
• Transferred the company’s financial records to QuickBooks
Software/Applications
Microsoft Word
Microsoft Access
QuickBooks Microsoft Excel
Microsoft Outlook
PeopleSoft Microsoft PowerPoint
Microsoft Publisher
SharePoint
Education
PRINCE GEORGE’S COMMUNITY COLLEGE – Largo, MD
Associates in Applied Science, Business Management, Purchasing and Procurement
Present; GPA: 3.0
STRAYER UNIVERSITY – Marlow Heights, MD
Associates of Arts Degree in Acquisition and Contract Management,
10/2009-12/2010 Transferred 1/03/2011 GPA: 3.0
BENNETT CAREER INSTITUTE – Washington, DC
Cosmetology Certificate, 2006
GPA: N/A
DUVAL HIGH SCHOOL – Lanham, MD
High School Diploma, 2001
GPA: 2.5/4.0
References
Doug Coffman
Coventry Health Care, Inc.
q486ez@r.postjobfree.com
Penelope Griffith
Executive Director
Columbia Heights/Shaw Family Support Collaborative
q486ez@r.postjobfree.com
Helen Wade
Executive Director
Young Ladies of Tomorrow, Inc
q486ez@r.postjobfree.com
Linda Grymes
Board Member
Young Ladies of Tomorrow, Inc
q486ez@r.postjobfree.com
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