Kaitlin N Tomek-McCarthy

*** ** **** ***, ********, OR 97214

928-***-**** | q482qv@r.postjobfree.com

OBJECTIVE

To obtain a position that allows me to incorporate past experience and education while continuing to grow both personally and professionally.

EDUCATION

UNIVERSITY OF ARIZONA, TUCSON, ARIZONA

Bachelor of Arts, English, African Aesthetics, May 2010

Clubs: Amnesty International (Fall 2005-Spring 2007)

EXPERIENCE

AMERCIAN INTERCONTINENTAL UNIVERSITY, PORTLAND, OREGON

National Admissions Advisor, July 2011- Present

• Engage with potential students on the phone through both inbound and outbound calls

• Extensive multitasking throughout the day, keeping organized, setting and making appointments with potential and enrolled students

• Help students prepare to start school by ensuring all Financial Aid deadlines are met, addressing concerns or questions the student may voice and maintaining a relationship throughout the students degree program

• Met daily and monthly metrics set by Management

• Work as a liaison between the student and various departments in the University

NETFLIX, PORTLAND, OREGON

Customer Service Representative, September2010- July 2011

• Acquired and refined the ability to quickly analyze a situation and implement a plan and adapt to situational changes as needed

• Ability to work with the general public, staff and supervisors productively to obtain results

READING SEED INC., TUCSON, ARIZONA

Administrative Receptionist, January 2008 - June 2010

• Worked directly with the Executive Director on many day to day tasks and large events

• Experience in answering phones, taking messages, ordering and organizing office supplies and helping draft formal letters to donors, requests for donations and for noting volunteer hours for the courts

• Demonstrated leadership and communication skills, through organizing and managing various inter-office volunteers and other various tasks assigned

OUTBACK STEAKHOUSE, TUCSON, ARIZONA

Hostess, Server, September 2007 - May 2010

• Outbacker of the Quarter: Summer 2008

• Improved and refined ability to work as both an individual and with a group to achieve a goal

SKILLS

Proficient in Microsoft Office Applications, Basic Spanish, Excellent Written and Oral Communication Skills