Customer Service Engineer
Resume:
Mary Lynn Kallam Smith
Mayodan, NC 27027
********@*****.***
Objective: Seeking a Customer Service / Clerical position utilizing my education, experience and acquired skills to ensure complete customer satisfaction.
Education
Rockingham Community College Wentworth, NC
4/2010 Certificate, Customer Relations Specialist
2/2009 Certificate, Software for Career Development (MS Word, Excel, PowerPoint)
2/2009 Gold Certificate, Career Readiness Certification
2009 Certificate, Introduction to Computers
1981-1982 Diploma, Mechanical Drafting (Honor Graduate)
1970-1974 Stoneville High School Stoneville, NC
Diploma (Honor Graduate)
Work Experience
8/2010-9/2010 Hire Standards, Inc Drawing Department Stoneville, NC 5/2010-7/2010 U. S. Census Enumerator Enumerator Winston Salem, NC
• Conferred with Crew Leaders and co-workers to receive assigned area’s work
• Located and visited addresses by using maps
• Determined the status of each address
• Completed each Enumerator Questionnaire as instructed and confidentially
1995-2009 Caregiver Mayodan, NC
• Provided in-home care to aging and terminally ill family members
• Assisted with hygiene, dress, meal preparation and feeding as needed
• Performed housekeeping duties and transported patients to appointments
• Ensured patients received any needed medication
1987-2000 Liftech, Inc. Business Office Manager (part-time) Mayodan, NC
• Performed general clerical duties for small business
• Answered telephone in a professional manner and handled customer
questions and concerns
• Responsible for accounts payable and accounts receivable
• Filed monthly sales tax reports and entered all data into computer
• Ordered, picked up and delivered parts for business
1983-1987 Burlington Industries, Inc. Industrial Engineer & Digitizer Reidsville, NC
• Drew pattern designs for computer sewing machines
• Conversed with NY designers concerning plan designs and samples needed
for yearly market events
• Worked directly with industrial engineers to:
Draw layouts and blueprints for production floor and interpret them
Perform inventory using computers and spreadsheets
Use MOST system and stopwatch to time study employee movements during work day to improve company production
Read blueprints and interpret them for maintenance department
1982-1983 Coleco Industries, Inc. Quality Control Inspector Gloversville, NY
• Checked parts for fit and tolerance; took random samples to check quality
• Utilized metal stress machine, micrometers and tolerance tools to perform
quality testing
References Available Upon Request
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