Administrative Assistant Customer Service

Emerald M. Ervin

Douglasville, GA *****

Cellular Phone: 770-***-****

E-mail: q451an@r.postjobfree.com

QUALIFICATIONS SUMMARY

• Exceptional written skills (i.e. research papers, literature reviews, statistical analysis) and verbal skills.

• Very efficient, organized, and extremely detail oriented.

• Self-motivated, fast learner, and works well independently as well as within groups.

• Excellent customer services skills provided in various capacities (in person, via telephone, email, etc.).

Capital Transportation Solutions

Jan2010-Present

Freight Bill Auditor

• Ensure that carriers are applying and adhering to the pricing and stipulations put forth in the carrier contracts.

• Ensure that in house departments are inputting the accurate information into AS400, the invoice database.

• Process balance due bills received from carriers.

• Run and check Quality Reports to ensure that there are no duplicate invoices in the system.

• Order supplies and keep supplies fully stocked for the Audit department.

Feb2008-Jan2010

Customer Service Representative

• Dispatched and managed shipments for 13 accounts/freight forwarders.

• Processed freight reconsignments as needed.

• Answered high-volume, incoming phone calls to the dispatch center, as well as made outgoing phone calls to customers and shippers.

• Began as a temp-to-permanent employee with Snelling Staffing from Feb2008-May2008. Accepted permanent position with CTS in May 2008.

S.H.A.R.E House, Inc.

Jan2009-April2009

Intern

• Provided administrative support to Case Managers such as filing, making follow up calls to clients, updating case notes in the ALICE tracking database, and conducting telephone surveys.

• Attended and participated in weekly support group meetings for battered women.

• Provided support to the Program Coordinator at the S.H.A.R.E. House Shelter, and observed as well as participated in the intake process.

Aerotek Staffing

July2007-Nov2007

Export Documentation Coordinator (Temp)

• Inputted bills of lading into LARA system while ensuring that all required information was included for proper processing.

• Closed vessels in a timely manner and filed each vessel with the U.S. customs.

• Applied corrections per the request of the customers as needed.

Amerigroup Corporation

May2006-Feb2007

Provider Information Specialist I

• Processed new provider additions, maintained provider data consisting of approved changes, and updated vendor rosters in the Provider Information sub-system.

• Adhered to HIPAA Privacy laws and upheld data integrity of the Provider Information sub-system.

• Communicated with physicians and their office staff to request and validate Provider Information.

• Assisted in the maintenance and updates to various files and department documentation.

• Exceeded individual and department productivity metrics, quality, and timeliness standards.

• Researched and resolved system related issues pertaining to Provider Information.

• Held weekly conference calls with the Florida plan to reconcile any outstanding contracts.

• Acknowledged for reconciling the Florida market's contracts from over 200 bad contracts, to less than 20.

AppleOne

Sept2005-May2006

Administrative Assistant/Data Entry Specialist

• Completed numerous assignments as a Data Entry Specialist and Administrative Assistant.

• Completed Temp to Hire assignment with Amerigroup Corporation.

Synovus Financial Corporation

Aug2002-July2005

Data Entry Specialist II/Balancing Specialist I

• Processed checks via Power Encode system.

• Processed checks via Proof Machine.

• Identified and corrected customer and teller errors with P&L's.

• Researched, balanced, and reconciled customer accounts.

• Mailed out credit and charge advice to customers.

• Keyed quickly and accurately in a fast, productive environment.

• Acknowledged for being the most productive with the least amount of errors on numerous occasions.

EDUCATION

• 12/05-5/09: Liberty University, Graduated with B.S. Psychology, 3.4 GPA, Spring 2008 Dean’s List, Member of The Psi Chi National Honor Society in Psychology.

• 08/01-4/05: Georgia State University, Psychology major, Spring 2003 Dean’s List. Earned 48 credits.

• 08/98-05/01: Pebblebrook High School, High School Diploma, College Prep with Distinction Seal and Technology Career Prep Seal. Graduated with Honors.

COMPUTER SKILLS

• Proficient in Windows 98/2000/Me/XP/Vista/7, Microsoft Word, Excel, Access, WordPerfect, Outlook, Internet, Spreadsheets, and Word Processing. Beginner experience with statistical software SPSS. Intermediate AS400. 10 key numeric data entry 16,000+ keystrokes per hour. Alphanumeric 14,000+ keystrokes per hour. Typing speed at 75 WPM.

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