Resume

I was most recently working with Global Timeshares as a Customer Service Representative. This required making outbound phone calls using a telephone and current, yet unverified lists.

I was previously employed in the Grand Gathering Community at the Disney Reservation Center as a Reservation Sales Agent. I have just over 1 year experience with this position. The position required my knowledge of Folios, CRS, Accovia/Logibro, Siebel and Outlook.

I was previously employed with Disney Direct Marketing (The Disney Catalog) as a Call Center Representative for over 3 years. This position required the use and understanding of MOZART(MULAN), Kana and Internet skills.

I was previously employed with JCPenney as a Sales Associate for a couple of weeks. This position required use of their cash register for client purchases and being on my feet for extended periods of time.

Skills Summary

Folios, Typing 56 wpm and 12705 kpm for data entry, MOZART(MULAN), Sales, Proficient with Folios, CRS, Accovia/Logibro, Working Knowledge of Outlook, Siebel, Kana and Internet Use and Research. I also have data entry experience from entering catalog orders from inbound phone calls in a call center environment using a headset. Inventory verification, filing and preparing outgoing mail skills were acquired from volunteer work at my church. I have also recently completed training on Microsoft Word, Microsoft Excel and Microsoft Powerpoint programs.

Employment

3/2008-4/2008 Global Timeshares, Orlando, FL

10/2005-7/2007 Disney Reservation Center, Orlando, FL

5/2003-10/2005 Disney Direct Marketing, Overland Park, KS (Disney Catalog)

4/2003-5/2003 JCPenney, Overland Park, KS

11/2001-2/2003 Disney Direct Marketing, Overland Park, KS (Disney Catalog)

Professional Experience

As an Customer Service Representative, my primary duties were to make outbound calls to verify the current information of lists received for Timeshare Owners interested in selling their timeshares and update lists accordingly.

As a Call Center Agent with the Disney Catalog Center, my primary duties were to process telephone orders by guests and assist them with discrepancies. Also, responding to emails regarding orders which were never received or on back order. This required analyzing data, entering new addresses and making recommendations which required working with the Kana System.

As a Sales Agent with the Disney Reservation Center my primary duties were assisting travel agents, assigning Grand Gathering numbers, booking Grand Gathering Experiences, and assisting guests with planning their vacations. This included booking reservations while providing a presentation which will fascinate the guests while speaking with them on the phone. I also utilized Folios to assist in answering guests questions regarding resorts and specific information regarding Disney products.

As a Sales Associate for JCPenney my primary duties were to straighten the clothes racks in the Plus size department and the dressing rooms located there, as well as, use of the cash register to assist clients with their purchases.

Education

Grand Gathering, Travel Trade and Worldphile-DRC 11/05

The Disney Catalog Orders System, Kana, Internet-Disney Direct Marketing-11/2001

Park Hill South High School-Riverside, MO-5/2000

Cassandra Crawford-Cell 407-***-****

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