Customer Service Human Resources

Shani Washington

*** ***** **** ****, **. Augustine, FL 32095 • 904-***-**** (H) • 619-***-**** (C) •

***************@*****.***

Career Objective

To obtain a position in an industry where my qualifications would have valuable application, providing my employer with an employee who is self-motivated and has a great work ethic.

Professional Overview

Over 12 years of professional experience in customer service.

Over 9 years of HR experience performing a variety of functions to include staffing, benefit administration, workers compensation, employee and labor relations, training, unemployment and timekeeping.

Experience performing customer service duties in a high-volume office, call center and retail environment successfully communicating and creating great rapport with external and internal customers of all levels.

Core Professional Strengths

Excellent Customer Service HR Operational Support Benefit Administration

Policy Compliance Employee Relations Labor Relations

High Level Recruitment New Hire Orientation Microsoft Office Suites

Volunteer Work

ICATT Consulting, Inc. Human Resources Consultant June 2011 – September 2011

Work History

Adecco Staffing Company Human Resources Admin. Assistant September 2011 - Present

Command Navy Installations Human Resources Assistant April 2002 – April 2011

Sitel Corporation Call Center Representative January 2002 – March 2002

The Infinity Group Call Center Representative October 2000 – October 2001

Banana Republic Cashier/Sales Representative October 1998 – October 2000

Relevant Experience

Customer service oriented

Ability to work in a timely and efficient manner to include data entry

Excellent knowledge and working proficiency in Microsoft Office (Word, Excel, Powerpoint, Outlook)

Ability to work with little to no supervision

Consistent practice of confidentiality

Education

University of California, San Diego Extension

06/2008 to 12/2010

Professional Certification in Human Resource Management

National University, San Diego, CA

02/2005 to 05/2005

Business Management

Accomplishments

Outstanding annual appraisals 2002 to 2010

Implementation of E-Verity and E-Verify Administrator

Environmental and Safety Applications and Management System (ESAMS) Administrator

Chairman of the Local Wage Survey Committee

Successful Completion of Leadership for Managers Course

Assisted Federal Labor Relations Authority (FLRA) to ensure compliance in preparation of union election

References Available Upon Request

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