Training Customer Service
Resume:
Shana Mays
*** **** ******* ***** ********, GA **067
Home 770-***-****
Cell 770-***-****
********@*****.***
Job Readiness Specialist-Training and Job Placement
Highly motivated and result-driven professional with skills in the areas of: resume writing, interviewing, and facilitating job readiness workshops, while building partnerships with employers in the community to provide employment opportunities to individuals with mental and physical disabilities.
CORE STRENGTHS
Communication Skills (listening/verbal) MicroSoft Office Suites
Customer Service Teamwork and Cooperation
Job Placement Behavioral Interviewing
Organizational Effectiveness Format Resumes
Critical Thinking Screening Resumes
Facilitating Workshops Vocational Assessments
PROFESSIONAL EXPERIENCE
Georgia Department of Labor-Vocational Rehabilitation Program, Marietta, GA 2004-PresentJob Readiness Specialist/Facilitator
Train clients on work behaviors and attitudes using appropriate instructional techniques.
Co-Facilitator for Orientation, Ability & Services Identification Seminar.
Reviews barriers to employment, assessment results and recommendations with service delivery team.
Provide job search information and assistance in career exploration based on assessment results and in
consultation with service delivery team.
Coordinate with Employment Specialist to screen and identify client’s skills and experience with
employers requirement regarding job skills.
Schedules and provides training on job applications, resumes, interviews and other job search skills.
Conduct vocational assessments pertaining to client’s skills and qualification.
Verify and research client's place of employment.
Prescreen and assess client’s skills and qualifications before referring candidates to employers.
EDUCATION
Albany State University, Albany, GA 2004
Business Management
Courses of Study: Human Resource Management
Communication for Management
Organizational Learning
Organizational Behavior
Foundations of Financial Management
Business Policy
Business Law
Accounting I & II
PROFESSIONAL TRAINING
Georgia Career Information Systems Training
Bronze Level Resume Writing Training
Enhancing Customer Relations Skills Training
Human Resource Fundamental Series: Compensation Basics
Human Resource Fundamentals: Hiring and Staffing
Human Resource Fundamentals: Benefits and Leave Basics
Interviewing Skills Training
Transition to Work Training
Silver Level Resume Writing Training
Career One Stop Training
Business Writing Training
Microsoft Office 2007
Job Search Workshops Training
Money Smart Content Workshop Training
Facilitation Workshop Training
ADA Basic Training Course On-Line
Redefining Disability and Inclusion to Transform Practice Training
Georgia Work Ready Certificate-Silver Level
Orientation, Ability & Service-Identification Seminar (OASIS) Co-Facilitator Training
Beginning Conversational American Sign Language
Career Development Empowerment Training and Conference
PROFESSIONAL AFFILIATIONS
National Rehabilitation Association Membership 2005-Present
Georgia Rehabilitation Association Membership 2005-Present
Georgia Career Information Systems Coordinator 2008-Present
Sierra Group Foundation One More Way Organization 2010-Present
COMPUTER SKILLS
Excel, Word, PowerPoint, and Windows XP
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