VTC Field Engineer

MICHAEL D. THOMPSON

MNF-I CIS C-*  APO AE *****  ************@*****.***  678-***-****

VIDEO TELECONFERENCING ENGINEER

Over 20 years of telecommunications experience. Solutions-oriented VTC Specialist with notable success directing a broad range of VTC and IT initiatives, while participating in planning and implementation of information-security solutions in direct support of governmental objectives.

• Tracked VTC conferences, performed systems analysis and development, and full lifecycle VTC management.

• Demonstrated capacity to implement innovative VTC security that taught awareness, decrease exposure, and strengthen organizations.

• Hands-on experience leading all stages of A/V suite development, including requirements definition, design, architecture, testing, and support.

• Outstanding leadership abilities; able to coordinate and direct all phases of project-based efforts while managing, motivating, and leading visual information teams.

Active Security Clearance: Secret

PROFESSIONAL EXPERIENCE

MNF-I CIS C-6 Baghdad, Iraq 2007 – Present

VTC Engineer A/V Technician Float

• Experienced field service technician(FST)

• Supported the Multi National Forces Iraq (MNF-I) throughout Iraq.

• Provided maintenance and operated Polycom Accords MCU 50, 100 bridges, PROMINA 400 and 800 across multiple A/V suites at numerous camps throughout Iraq.

• Skilled with Tandberg 8000, 6000, 4000, and Aethra Codec’s, AMX controllers, Extron Crosspoint Series Switches, video cameras, pair gains, CTM 100s, and various audio systems.

• Identified and ordered required spare parts that maintained 100% customer support.

• Tracked and reported weekly projects and system status for theater level assets.

• Scheduled, setup, and managed VTC sessions across secure networks in support of Theater Operations.

Key Contributions:

Performed the installation, operation, maintenance, and upgraded 1st Armor Division Iraq Video Teleconference (VTC) communication systems.

Integrated and adapted to change in environment and multiple VTC suites while filling in the absence of static VTC personnel, boosting morale and building team cohesion

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U.S. Army, Fort McPherson, Georgia 2003 – 2007

Video Information Manager

• Responsible for supervising the Video Teleconferencing (VTC) operations for the highly deployable theater Army Headquarters, Third U.S. Army Forces Central Command (USARCENT).

• Accountable for equipment and sensitive items valued in excess of $1,000,000.

• Managed operations, scheduling, troubleshooting, maintaining and providing efficient and effective VTC support to the organization with a concentration using ISDN connections.

• Installation of new MGC-100, KIV-7’s HSB and upgraded Tandberg’s equipment in Camp Arifjan, Kuwait which established a continuous line of communications between forward deployed elements and rear elements in the United States in support of “Operation Enduring Freedom and Operation Iraqi Freedom.”

• Conducted weekly encryption changes.

• Served in 4 major training exercises, ensuring that Third United States Army, US Forces Central Command (USARCENT) and Coalition Forces Land Component Command (CFLCC) could communicate via Video Teleconferencing.

• Trained team members to operate VTC suites using IP, ISDN, DC, DVSG connections and scheduling.

• Provided support for operating, troubleshooting, maintaining MGC-100 Bridges (four Secure and two Non-Secure).

U.S. ARMY FORT JACKSON, SOUTH CAROLINA 2000 - 2003

Drill Sergeant

U.S. Army, Peterson AFB, Colorado 1997 - 2000

Visual Information Specialist

U.S. Army, Fort Rucker, Alabama 1994 - 1997

Multi-Media NCOIC

U.S. Army, Fort Gordon, Georgia 1992 – 1994

Small Extension Node Team Chief

U.S. Army, Bad Kreuznach, Germany 1989 – 1992

Small Extension Node Team Chief

U.S. Army, Fort Stewart, Georgia 1987 – 1989

Tactical Circuit Controller Team Chief

*CORE COMPETENCIES: Able to install, troubleshoot, operate and provide user-level training on Tandberg (8000, 6000, 2500, 1700, and Tactical), Polycom, 8500 Arethra and the Accord MGC-100 Bridge. Trained to Install, operate, and perform unit maintenance on multi-functional/multi-user information processing systems, peripheral equipment, and auxiliary devices. Also Experienced with PROMINA 400, PROMINA 800, KIV-7’s, Pairgains, CTM 100, AMX/PESA, ANCD’s, KYK-13, KOI-18 and making network cables. Experienced with communication equipment acquisitions, turn in and distribution for over 20 years. Able to install, troubleshoot, operate and provide user-level training on various test equipment, oscilloscopes, flukes, toners and IT platforms. Experienced and well versed in the setup and installation of both UHF and SHF antennas systems.

* Networking: Experienced in Automated Information Systems (AIS) security; computer fundamentals, computer terminal devices, networking theory and concepts, Windows and UNIX operating systems procedural actions in telecommunications operations such as message formatting, processing incoming/outgoing messages and service actions; training on communications security equipment and devices.

* Tools: LAN Manager, Checkpoint Firewall, Norton Firewall and Ghost, McAfee/Norton Virus Protection Utilities, Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, and Microsoft Outlook, Microsoft Project, and Microsoft FrontPage.

*Training:

• DVSG (Defense Video Services Group) Facilitator Training Certification

Level I (40hrs)

Level II (40hrs)

• Polycom MGC 100 Course

• Information Security Training

• Electronic Imaging Course

• Smart Force Online Training, over 160 hours of training in the Network and Telecommunications Field

EDUCATION AND CREDENTIALS

Pursuing Bachelor of Science Degree in Computer Information Systems

ST LEO UNIVERSITY – Atlanta, Georgia (103 credits earned)

Associate Degree in General Studies

Enterprise State College – Enterprise, Alabama

Professional References Available Upon Requ

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