Customer Analyst
Resume:
Pamela Blyden
Brooklyn, NY, 11212
************@***.***
________________________________________
SUMMARY OF QUALIFICATION:
• Extensive background in Account Receivable/ Customer Billing, Logistics and Data Control
• Extensive communication and interpersonal skills
• Works well under pressure and able to adapt to change quickly
• Proficient in NetSuite, Google Doc, POM JR., Google Admin, Google Production, MS Word Elite System, Excel. Phoenix Billing System, Lotus Notes, Access, Citrix System Enterprise Program AS400, Session Billing program and Fort Shift. Microsoft Outlook and other ticketing systems able to type at a fast and accurate pace and key 10,000 KPH
WORK EXPERIENCE
IDEELI, NY January 2012 – June 2012
Logistics Associate, Ctr.
• Resolved discrepancy on purchase orders by verifying quantities, correct colors, styles and sizes.
• Reconciled shipping manifest and bill of lading by identifying redundancies.
• Received and document all shipments, process purchase order and daily receipts
• Maintained and update shipping and receiving status.
• Order Transfers from Warehouse to Studio.
• Liquidate Unit that is no longer need for Sale.
• Inventory control processes, Availability of item for sale.
• Reached out to the vendors on shortages of units, damaged units and incomplete items.
• Oversaw routing and shipping activities to insure safe prompt and accurate delivery.
• RMA returns of incorrect styles of merchandise not ordered.
• Manual addition of sku’s to Purchase Orders send to DC for receiving.
MOODY’S INVESTORS SERVICES, NY June 2010 – August 2011
Billing Analyst
• Monthly prepared over 500 invoices and reviewed daily recurring transaction details.
• Reviewed and analyze customer fee schedule and pricing agreements.
• Processed financial adjustment, fee exception and discounts.
• Followed up on unresolved invoicing issues by reviewing and answering emails.
• Processed annual fee drafts which are apportioned monthly.
• Created monthly reports of active customers
• Select correct fee schedules, calculate fees and apply correctly to associated ratings.
• Communicate with Issuer Relations, Technology support teams, business teams regarding issues, inquiries, special requests and programming issues.
WHITE & CASE, LLP, NY February 2002 – November 2008
Financial Accounting/Data Control
• Processed daily time and cost disbursements, transfers, narrative changes with respect to addition, correction and deletions.
• Timekeeper and Matter Maintenance, Rate Overrides, Levels changes, Department changes, Location changes, Name changes.
• Prepared operations and procedure manual for all areas of control.
• Generate and distributed weekly and monthly Q-Law Utilization, Time and Cost Report.
GLOBAL CROSSING FINANCIAL MARKETS, NY July 2000 - February 2002
SR Customer Billing Analyst
• Managed, prepare post and allocate credits to customer account.
• Met with customers to go over and resolve pending billing issues.
• Processed monthly over 400 invoices, review daily recurring transaction details.
• Activate new accounts, connect and disconnect T1’s circuits.
SCHICK TECHOLOGIES INC., LONG ISLAND CITY, NY December 1999 –July 2000
Accounts Receivables/Customer Billing Analyst.
• Prepared and reviewed daily billing of over 50 invoices
• Processed cash and checks, deposit daily.
• Applied cash and credit to outstanding receivables.
• Researched credit cards charge back.
TOWERAIR QUEENS, NY
Accounts Receivables
• Calculate and deposit credit cards.
• Reconciled Cash and Credit Card Statements and post journal entry.
• Researched credit card charge back.
• Audited Airline ticket sales and supervise data entry of tickets.
EDUCATION
State University of New York, Brooklyn Educational Opportunity Ctr.
Accounts Receivables, Accounts Payables, Software Application and Office Management
Grenada National College
Business Administration
Wesley College
Business Administration
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