Field Service Engineer position

Jeffrey L. King

SUMMARY OF QUALIFICATIONS

A highly talented individual with insightful experience in a wide variety of duties related to the conduct of and the analysis of data from clinical research studies involving human participants to create a device, procedure, or piece of diagnostic equipment that will make a cure or treatment possible. Proven expertise in the purchase, set-up, testing, and interfacing of data acquisition equipment, collection of high quality data during physiologic studies, computer processing of data and data analysis. Comfortable functioning within the limitations of FDA and JCAHO regulations along with awareness of safety protocols, quality system procedures, and appropriate documentation. Highly familiarized with the sales process in order to close a sale, yet being able to maintain a good standing relationship to ensure future business.

EDUCATION

Bachelor’s of Science: Biomedical Engineering Technology June 2007

DeVry University Federal Way, WA

Master’s: Business Administration focusing on Information Security w/ Healthcare comp. February 2010

Keller Graduate School of Management (Online Courses)

SKILLS

 Word  Sales Process  Function generator

 PowerPoint  Training Employees  Multi-Sim8

 Excel  MS Project  MATLAB

 Outlook  Zoe Bedside Monitor  SonoSite: Ultrasound

 Ticket Management  National Instruments: LabView  DC/AC Circuit Analysis

 Wiki  Oscilloscope  CleveMed: EEG

PROFESSIONAL EXPERIENCE

Client Support ScribeRight Transcription (Scriberight.com) April 2009 - Present (leaving due to very low business revenue)

 Assist physicians with technical and non-technical issues.

 Train physicians on all offered services in person or remotely.

 Lead technical projects that allow for better physician satisfaction and workflow.

Tech. Ops. Mgr. Living Independently Group, Inc. (Quietcare.com) August 2007 – April 2009 (left due to need for relocation)

 QuietCare is a wireless personal safety system that is placed within a senior citizen's home that uses multiple motion sensors placed in strategic areas. The base unit uploads information to the web for the assigned caregiver to manage alerts. Can identify: bathroom falls, temperature, refrigerator usage, time of wake up, wandering residents outside of home (or inside of home during night).

 Offered technical support over phone/e-mail and in person to: account managers, tech. ops team, caregivers, maintenance directors, executive directors, and etc.

 Traveled nation-wide to perform installation of hardware with other tech. ops. team and in unison with our company's RNs and Account Managers.

 Managed thousands of accounts covered across the nation in order to make sure hardware is working properly at all times by analyzing raw data of sensor information, writing technical tickets, communicating with team, and initializing repairs.

 Helped create timelines to get particular projects and installations accomplished in the most sufficient manner.

Sales Specialist Radio Shack April 2004 – July 2007 (left due to graduation)

 Sold wide varieties of electronics, e.g. networking equipment, PA equipment, digital cameras, cellular.

 Solved customer projects and problems as an individual or using group efforts.

 Used qualifying techniques in order to engage the customer to find exactly what the customer needs or wants.

 Acted as person in charge while manager was off duty which included: handling payroll and daily deposits ($500-$3000+), assigning tasks, analyzing and sorting daily reports, counting inventory, and helping train employees.

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