customer service
Resume:
SUZANNE INGANNA
SAN DIEGO, CA 92107
OBJECTIVE
My goal is to find a position with a progressive company that is looking for a dynamic individual who can prove to be an asset by effectively increasing profits, while at the same time making for a positive experience for both clients and employees.
WORK EXPERIENCE
I have been in the mortgage loan business for the past two and a half years. For the fifteen years previous, I have worked in the restaurant and hotel business, providing an experience for the guest that goes beyond their expectations. My sales have always been in the top and I have had many clients request for my service repeatedly at all my work locations.
Home Finders Realty and Mortgage 01/2006 – present
As a mortgage loan originator, I have been helping my clients purchase and refinance their homes with a mortgage that fits their financial situation and to make sure they understand the loan terms of all their options. My specialty was in First Time Home Buyer Programs. I have been creatively marketing my loan services on a very low budget.
American Mortgage and Credit 2005 – 2006
Mortgage loan originator
Coronado Golf Course / The Clubhouse Bar and Grill Coronado, CA 2001 - 2005
Floor food and beverage server, Banquet Captain, Bartender
Embassy Suites Hotel La Jolla, CA 1990 – 2001
1. The Other Place
Worked as server in dining room and room service and perfected the art of suggestive selling in order to consistently have the highest check total average for over two years.
2. Grace Hotel Service Corporation / The Coast Café
One of the six employees rehired after dinner house was bought out and revamped into a café. I worked with staff to bring wine sales up 27%. I was promoted to corporate trainer.
3. Le Diplomat / The coast Café
One of only nine employees rehired after extensive interviews by new owners. Continued to supervise
And serve in dining room and room service.
Island Imports San Diego, CA
Sales manager – Organized and managed sales and distribution for exotic women’s clothes imported from the Orient and sold to independent shops. Modeled swim suits and dresses for sales pamphlet.
EDUCATION
Bachelor of Science Degree – Outdoor Recreation San Diego State University
VOLUNTEER WORK
Assisteens – Recreational leader for blind persons
ACTIVITIES
I was on a swim team for 10 years
I was on the high school tennis team for 2 years
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