Customer Service Representative

Trenece Boyd

**** ******* **** ***** **

Acworth, GA 30102

Cell: 678-***-****

Email: ********@*****.***

QUALIFICATIONS:

• Work well without supervision

• Ability to prioritize and remain focused on the essence of an issue

• Excellent with customer support services

• Skilled at learning new concepts quickly while working well under pressure

EXPERIENCE:

09/11-02/12 Ryla Kennesaw, GA

Customer Service Representative

• Assisted customers in making changes to their accounts

• Upsold features and upgrades to customers

• Assisted customers with performing Assumption of Liabilities

• Provided quality customer service to customers

• Handled escalated calls

05/10-09/11 Napa Auto Parts Kennesaw, GA

Delivery Driver

• Held the key to the store

• Checked in and put up stock from night truck

• Delivered auto parts to customers in a friendly, timely manner

• Trained new hires

• Assisted supervisor with special projects

03/09-Present United States Army Reserve Fort Valley, GA

Food Service Specialist Soldier

• Trained one weekend a month

• Attended Annual Training for three weeks once a year

• Maintained weapons qualification every six months

• Maintained Physical Fitness requirements every six months

06/2007-08/2009 Family Dollar Miami, FL

Store Associate

• Checked customers out in a friendly and timely manner

• Merchandised store

• Assisted customers with finding products in store

EDUCATION:

June 2005 Miami Jackson Senior High High School Diploma Miami, FL

Present American InterContinental University Degree in Progress Atlanta, GA

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