Payroll Manager-Finance
Resume:
ROBERTO BANCHON
** ********** ***** ********, ******* L6R 3H8
***************@*******.***
PAYROLL MANAGER
QUALIFICATIONS PROFILE
- Highly motivated and detail-oriented professional offering extensive
experience in payroll management. Equipped with comprehensive knowledge in all facets
of payroll management, coupled with the ability to accurately utilize a systematic
approach to problem solving. Proactive team player; able to establish and foster
professional relationships with colleagues and executives to achieve corporate goals.
Adept at using advanced technology and information systems to locate, organize and
document information. Articulate in written and verbal communication, with fluency in
English and Spanish languages. Skilled at prioritizing and handling multiple tasks
within fast-paced, deadline-driven environments. Proficient in Microsoft Office Suite
(Word, PowerPoint, Outlook, Access and Excel) and UltraEdit; exemplified knowledge in
creating Excel macros that maximize efficiency and accuracy with the data entry
process utilizing VlookUps formulas and table validation.
Payroll Administration
Employee Relations Management
Administrative Management
General Accounting
Financial Planning and Analysis
Strategic and Tactical Planning
Data Entry Management
General Ledger Accounting
Leadership and Team Building
PROFESSIONAL EXPERIENCE
ADP Canada
BUSINESS SOLUTIONS ~ TORONTO, ONTARIO
Consultant 2008 - Present
Provide innovative payroll technical support to internal and external clients. Serve
as technical resource for new systems implementation for various high-profile
clients. Validate and assess complex calculations and configurations as necessary.
Forge participation in sessions outlining client requirements, which include
interfacing needs, payroll needs and others; offer recommendations and proper
solutions. Conduct research on best practices and state standards for client
configurations to support coordination of client payroll standardizations, mergers,
database standardizations and others. Identify opportunities in streamlining and
automating business processes.
- Utilized and maintained a comprehensive understanding of ADP product
capabilities to secure efficient processing and workflows.
- Functioned as subject matter expert for new and current products.
- Oriented the Implementation Department regarding upgrades, new products,
mainframe enhancements and others.
- Applied expertise in sales process in developing “outside-the-box” solutions
to problems.
- Successfully persuaded clients from SAP, PeopleSoft and several payroll and
HR products to procure the company’s ADP systems.
- Initiated constant and proactive discussions with Accounting, IT and HR
departments to identify requirements.
- Played a vital role in overseeing the development of GL reporting and
interfaces to automate as many processes as possible, which included data exchanges
from various sources such as HR to payroll, time clocks to payroll and payroll to
accounting.
- Ensured implementation of reliable best practices through rollout and
training nationally.
COMPREHENSIVE OUTSOURCING SERVICES ~ TORONTO, ONTARIO
Payroll Manager 2006 - 2008
Managed the processing of necessary remittances and filings to all levels of
government offices, along with the coordination of all types of tax forms, such as
T4, RL1, T4A, T4A NR, T4A RCA, NR and NR4. Oversaw, supervised and coordinated day-
to-day activities to a 10-member team responsible in processing numerous client
payrolls in the areas of pensions, RRSPs, union, accruals and benefits of all levels
of complexities. Carried out HR functions, including hiring staff and supervising
performance, providing daily feedback, mentoring and coaching. Conducted audit checks
as per client agreements and reconciled payroll results.
- Established and maintained outstanding relationships with clients to ensure
client satisfaction.
- Provided response and resolutions to complex issues for both internal and
external clients.
- Effectively maximized payroll operation by developing, recording and
providing training on new enhanced processes.
- Functioned as technical expert in reducing operational errors through
participation in key meetings.
- Served as a liaison between the Management Reporting Solutions Team and COS
Team.
- Implemented, interfaced and managed payroll processing activities.
- Ensured compliance with internal policies and procedures as well government
regulations in providing direction and support for team.
NATIONAL CLIENT SERVICES ~ TORONTO, ONTARIO
Product Specialist 2003 - 2006
- Rendered assistance with the execution of all technical aspects of year-end
activities. Displayed a positive approach to create and provide effective feedback
with the aim of overall client satisfaction. Evaluated and conducted root cause
analysis with follow-up to team leaders.
- Provided expert oversight to GL projects, from development to production run.
- Recognized general knowledge deficiencies and delivered feedback to team
leaders according to assistance provided to the CSR teams.
- Established solutions to unique client issues and/or concerns with a
persistent goal of promoting world-class service.
- Discovered opportunities to develop rapport and ongoing relationship with
clients.
Client Service Representative 2001 - 2003
Utilized proven ability to multitask, probe, evaluate and solve complex problem on
national accounts. Analyzed and addressed all client queries to complete resolution.
- Ensured satisfaction of assigned client base by maintaining a proactive
approach in all dealings.
- Functioned as product specialist to national CSRs, as necessary.
- Served as a technical resource to the Paytech National Team; volunteered to
support PaySpecialist and Pay@Work.
EARLIER CAREER
ADP Canada
MAJOR CLIENT SERVICES ~ TORONTO, ONTARIO
Product Specialist 2000 - 2001
Client Service Representative (Project Team) 1998 - 2000
EDUCATION
Courses Taken
YORK UNIVERSITY ~ TORONTO, ON
Related Coursework in Payroll (Levels 1, 2 and 3)
CANADIAN PAYROLL ASSOCIATION ~ TORONTO, ONTARIO
Basic and Intermediate Accounting
SHERIDAN COLLEGE ~ TORONTO, ON
PROFESSIONAL TRAINING
CPA Level 1, 2 and 3
Accounting (Basic and Intermediate)
AWARDS AND HONORS
Ovation Award in 2004
Three Commitments to Excellence Awards
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